Senior Project Officer

NSW Department of Customer Service; City of Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid working

Flexible locations across NSW

Public sector benefits

Job summary

NSW Department of Customer Service in Parramatta is seeking a Senior Project Officer to join Revenue Digital's Digital Transformation team, supporting the MARS Transformation Program.

In this fast-paced role you will coordinate planning, governance, reporting and workforce activities across multiple initiatives, collaborating with product owners, delivery leads and stakeholders to ensure on-time delivery and value.

Qualifications

• Experience delivering complex digital or transformation projects.
• Strong planning, governance and reporting skills.
• Excellent stakeholder engagement and communication.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support planning, governance and delivery activities across multiple initiatives.
• Coordinate project reporting, resource planning, forecasts and financial tracking.
• Prepare briefings, governance papers and executive reporting.
• Facilitate workshops, working groups and project forums.
• Monitor milestones, risks, issues and dependencies to support delivery.
• Assist with workforce planning and onboarding coordination.
• Maintain project artefacts and dashboards using Jira, Miro, Altus.
• Work with Revenue Digital, business teams and partners to achieve outcomes.

Skills

Project coordination

Stakeholder management

Analytical thinking

Experience with Jira

Miro proficiency

Confluence

Microsoft 365

Risk & issues management

Collaboration

Education

Relevant tertiary qualification in project management

Tools

Jira

Miro

Confluence

Microsoft 365

Job description

NSW Department of Customer Service – Parramatta NSW

Senior Project Officer, Temporary opportunity to 12 -month with potential for extension or becoming permanent

Grae 9/10 role with Revenue NSW

Salary Range - $133,348 - $146,945 + super

Locations are flexible across Revenue NSW offices with hybrid working.

An exciting opportunity has arisen for a Senior Project Officer to join Revenue Digital's Digital Transformation team, supporting the MARS Transformation Program.

The MARS Transformation Program is one of Revenue NSW's largest digital modernisation initiatives. It is modernising the core platform that supports the administration of taxes, duties and grants across NSW, reducing reliance on legacy technology, improving cyber security and resilience, and enabling faster delivery of digital services for customers and staff. The program also establishes a blueprint for how Revenue NSW modernises critical legacy systems into secure, scalable and cloud-enabled platforms.

As a Senior Project Officer, you will play a key role in supporting multiple transformation initiatives across the MARS portfolio, working closely with Product Owners, Delivery Leads, Project Managers and business stakeholders to coordinate planning, reporting, governance and workforce activities. You will help ensure projects remain aligned to delivery commitments, funding constraints and strategic outcomes while maintaining visibility of progress, risks and dependencies.

The role is suited to someone who enjoys working in a fast-paced environment, can balance competing priorities, and is passionate about helping deliver large-scale digital transformation.

Key Responsibilities

• Support planning, governance and delivery activities across multiple Digital Transformation initiatives.
• Coordinate project reporting, resource planning, forecasts and financial tracking.
• Prepare briefings, presentations, governance papers and executive reporting.
• Facilitate workshops, working groups and project forums.
• Monitor project milestones, risks, issues and dependencies to support successful delivery outcomes.
• Assist with workforce planning, recruitment activities and onboarding coordination.
• Maintain project artefacts, delivery plans and performance dashboards using tools such as Jira, Miro and Altus.
• Work collaboratively across Revenue Digital, business teams and delivery partners to support program outcomes.

To Be Successful In This Role You Will Demonstrate

• Experience supporting complex projects or programs within a digital, technology or transformation environment.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Experience preparing project reporting, governance documentation and executive briefings.
• Excellent stakeholder engagement and relationship management skills.
• Strong analytical and problem-solving capabilities, with the ability to navigate ambiguity and identify practical solutions.
• The ability to remain resilient and maintain performance in a fast-paced and evolving environment.
• Experience coordinating project schedules, action plans, risks, issues and delivery milestones.
• Proficiency using project delivery and collaboration tools such as Jira, Miro, Confluence, Microsoft 365 and reporting dashboards.
• A collaborative mindset and commitment to continuous improvement.

Why Join Revenue Digital

Revenue Digital is driving the modernisation of some of NSW Government's most critical systems and services. Our teams are transforming legacy platforms, adopting modern cloud technologies and introducing new ways of working that align with Revenue NSW's Aspire 2032 vision to become the world's most innovative and customer‑centric revenue agency. The Digital Transformation programs are helping simplify technology, strengthen cyber security, improve customer experiences and enable faster delivery of future digital services.

This role offers an opportunity to contribute to meaningful transformation initiatives that have a direct impact on customers, staff and the future of revenue administration in NSW.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.

We are proud of our diverse and inclusive workforce and support flexible working arrangements. This role can be based in Parramatta, Lithgow, Maitland, Gosford or Wollongong, with occasional travel required to collaborate with colleagues, stakeholders and delivery partners.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: 16th Ocotber 2026, Friday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process