Technical Business Analyst

NSW Department of Customer Service; City of Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid working

Flexible location

Leave accrual

Fitness passport

Wellbeing programs

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking a Technical Business Analyst with a strong background in system integrations, APIs, and data analysis to join our dynamic team.

You will work closely with business stakeholders, developers, architects, and product teams to analyse, define, and deliver integration solutions that support key business outcomes.

Qualifications

• 3+ years' BA experience in a technology delivery environment.
• Experience with APIs, system integrations, and distributed applications.
• Ability to read, analyse, and troubleshoot JSON and XML payloads.
• Experience documenting API specifications, interface contracts, and data mappings.
• Strong SQL and database analysis skills.
• Experience working with relational databases such as PostgreSQL, Oracle, SQL Server, or MySQL.
• Strong understanding of cloud-native and microservices-based architectures.
• Experience using tools such as Jira, Confluence, Postman, Swagger/OpenAPI, and SQL query tools.
• Experience working in Agile delivery teams alongside developers, architects, and QA engineers.
• Excellent stakeholder engagement, communication, and facilitation skills.

Responsibilities

• Analyse system integrations, APIs, databases, and business processes to define end-to-end requirements and solutions.
• Produce technical requirements, interface specifications, data mappings, and process flows.
• Work closely with architects, developers, and QA engineers to translate business requirements into scalable and maintainable technical solutions.
• Support solution design workshops, technical discovery activities, and impact assessments.
• Investigate problems, analyse solution options, and provide recommendations for new and existing services.
• Build effective relationships with stakeholders and users to understand business needs, analyse problems, and support the prioritisation of business outcomes.
• Identify and recommend business and process improvements, contributing to the development, facilitation, coordination, and communication of initiatives that promote continuous improvement and Agile best practices.
• Ensure the health of the product backlog through ongoing refinement, requirements analysis, story decomposition, and prioritisation support.
• Define and communicate user stories and acceptance criteria to ensure the delivery team has a clear and shared understanding of requirements.
• Support testing and validation activities by ensuring solutions meet business, functional, and technical requirements.

Skills

APIs

System integrations

Distributed apps

SQL

JSON

XML

PostgreSQL

Oracle

SQL Server

MySQL

Swagger

Confluence

Jira

Agile

Stakeholders

Data mapping

Tools

Postman

Swagger

Confluence

Jira

Job description

NSW Department of Customer Service – Parramatta NSW

Grade: Clerk 7/8
Salary range: $116,981 -$129,492 + superannuation and leave loading
Employment type: Ongoing.
Location: Hybrid working, with weekly office attendance flexibly at Revenue NSW offices within NSW.

About the team

We are currently seeking to appoint a Technical Business Analyst with a strong background in system integrations, APIs, and data analysis to join our dynamic team. In this role, you will work closely with business stakeholders, developers, architects, and product teams to analyse, define, and deliver integration solutions that support key business outcomes.

Key responsibilities

• Analyse system integrations, APIs, databases, and business processes to define end-to-end requirements and solutions.
• Produce technical requirements, interface specifications, data mappings, and process flows.
• Work closely with architects, developers, and QA engineers to translate business requirements into scalable and maintainable technical solutions.
• Support solution design workshops, technical discovery activities, and impact assessments.
• Investigate problems, analyse solution options, and provide recommendations for new and existing services.
• Build effective relationships with stakeholders and users to understand business needs, analyse problems, and support the prioritisation of business outcomes.
• Identify and recommend business and process improvements, contributing to the development, facilitation, coordination, and communication of initiatives that promote continuous improvement and Agile best practices.
• Ensure the health of the product backlog through ongoing refinement, requirements analysis, story decomposition, and prioritisation support.
• Define and communicate user stories and acceptance criteria to ensure the delivery team has a clear and shared understanding of requirements.
• Support testing and validation activities by ensuring solutions meet business, functional, and technical requirements.

Skills and Experience Required

• 3+ years' experience as a Business Analyst in a technology delivery environment.
• Proven experience working with APIs, system integrations, and distributed applications.
• Ability to read, analyse, and troubleshoot JSON and XML payloads.
• Experience documenting API specifications, interface contracts, and data mappings.
• Strong SQL and database analysis skills, including the ability to write and execute queries for data validation and investigation.
• Experience working with relational databases such as PostgreSQL, Oracle, SQL Server, or MySQL.
• Strong understanding of cloud-native and microservices-based architectures.
• Experience using tools such as Jira, Confluence, Postman, Swagger/OpenAPI, and SQL query tools.
• Experience working in Agile delivery teams alongside developers, architects, and QA engineers.
• Excellent stakeholder engagement, communication, and facilitation skills.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

We can’t wait to meet you!

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date

25th September 2026, Friday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process