Payments Subject Matter Expert

NSW Department of Customer Service; City of Parramatta; Hybrid; AUD 125,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Flexible office locations

Accrued Days Off

Self-learning tools

Career agility

Meaningful work

Fitness passport

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking a Subject Matter Expert for Payments & Financial Processes to support the Digital Product Manager in modernising the digital payment and financial ledger systems.

The role requires deep knowledge of government payment processes, strong accounting background, and experience with financial systems. It is a 24-month temporary, hybrid role across NSW offices, with multiple locations including Parramatta.

Qualifications

• Demonstrated experience with financial accounting systems, with extensive expertise in government systems.

Responsibilities

• Provide expert knowledge on Revenue NSW payment processes and ensure alignment with regulations.
• Oversee financial processes within the digital payment system for accuracy and compliance.
• Collaborate with stakeholders to gather requirements and improve financial workflows.
• Ensure system compliance with financial regulations, data security, and privacy standards.
• Support integration of payment systems with banking services and other financial platforms.
• Monitor performance using financial data and analytics to drive improvements.
• Provide training and support to end-users on financial processes.
• Maintain documentation of payment processes and system configurations.

Skills

Government payment processes

Financial regulations

Analytical thinking

Complex financial concepts

Data security & privacy

Education

CPA/CA certification

Experience with digital payment systems

Tools

Financial software

Government accounting systems

Job description

NSW Department of Customer Service – Parramatta NSW

Subject Matter Expert - Payments & Financial Processes

Grade:9/10 role with Revenue NSW

24- month temporary opportunity with a potential for extension or becoming ongoing

Flexible and hybrid working across all Revenue NSW office location - Parramatta is where the team sits

Revenue NSW's Aspire 2032 strategic plan outlines our bold vision to become the world's most innovative and customer-focused revenue agency-driving a fairer, safer, and stronger New South Wales.

A key pillar of this transformation is the modernisation of our core systems, including payments and financial management services. These upgrades are designed to ensure accurate transaction recording, streamline collections, enhance compliance, and strengthen public trust in our operations.

The Subject Matter Expert (SME) on Revenue NSW Payments & Financial Processes will support the Digital Product Manager - Payments & Financial management in the strategic development, implementation, and management of the digital payment & financial ledger system. This role requires a deep understanding of government payment processes and financial systems, with a strong accounting background. The SME will ensure that the system aligns with Banking and Treasury regulations and standards, and meets the financial needs of Revenue NSW.

Key Responsibilities:

• Expertise in Government Payments: Provide expert knowledge on Revenue NSW payment processes, ensuring the digital system aligns with current practices and regulations.
• Financial Process Management: Oversee the financial processes within the digital payment system, ensuring accuracy and compliance with accounting principles.
• Stakeholder Collaboration: Work closely with stakeholders to gather requirements and provide insights on financial processes, ensuring their needs are met.
• Regulatory Compliance: Ensure the system complies with relevant financial regulations and standards, including data security and privacy requirements.
• Accounting Support: Provide accounting expertise to support the integration of the payment system and financial ledger with banking services and other financial systems.
• Performance Analysis: Assist in monitoring the performance of the digital payment and financial management system, using financial data and analytics to drive continuous improvement.
• Training and Support: Provide training and support to end-users and stakeholders on financial processes within the system, ensuring effective use and understanding.
• Documentation: Maintain detailed documentation of payment and financial processes and system configurations, ensuring transparency and ease of reference.

Qualifications:

• Demonstrated experience with financial accounting systems, with extensive expertise in government systems

Skills:

• Strong understanding of Government payment processes and financial regulations.
• Excellent analytical and problem-solving skills.
• Ability to communicate complex financial concepts to non-financial stakeholders.
• Proficiency in financial software and systems.
• Strong attention to detail and accuracy.
• Experience with data security and privacy regulations.

Preferred Qualifications:

• Certification in Accounting (e.g., CPA, CA).
• Experience with digital payment systems or financial ledgers.
• Familiarity with agile development methodologies.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: 11th September 2026, Friday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process