Senior Business Analyst

NSW Department of Customer Service; Parramatta; Híbrido; AUD 133.000 - 147.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Competitive salary up to $146,945 + +1

Descripción de la vacante

NSW Department of Customer Service in Parramatta invites a Senior Technical Business Analyst to lead business analysis for a digital transformation program. You will document processes, systems and requirements supporting Digital Revenue projects, working in an Agile team across modern tech stacks including AWS, microservices, ReactJS, Spring Boot and Java.

The role emphasizes analytical rigor, stakeholder collaboration and timely delivery, with potential for hybrid working and travel within

Formación

• Demonstrated experience in business analysis and supporting multiple projects in an agile environment
• Experienced in using Jira and Confluence
• Conversant with SQL
• Experience in using Kiro/ Claude is a plus
• Strong research and analytical skills
• Ability to identify and create data in various formats
• Demonstrable ability to work to deadlines and balance competing needs
• Experience in banking and payment solutions is highly regarded
• A background in software development would be advantageous with the ability to read Java codes.

Responsabilidades

• Analyse and translate business requirements for digital transformation initiatives
• Collaborate within an Agile delivery team to shape and refine backlog and requirements
• Identify, document, and analyse business processes and systems to enable Digital Revenue programs
• Engage stakeholders and users to scope priorities and validate solutions
• Contribute to best practices in agile delivery and project coordination with AWS cloud services

Conocimientos

Agile BA experience

Jira

Confluence

SQL

Kiro/Claude

Analytical thinking

Data formatting

Deadline management

Banking/payments domain

Java knowledge

Herramientas

Jira

Confluence

SQL

Kiro/ Claude

Java (reading)

Descripción del empleo

NSW Department of Customer Service – Parramatta NSW

Senior Technical Business Analyst
Temporary until 30 June 2028
Salary package up to $146,945 +super for a Senior Business Analyst

Are you interested in shaping the future of NSW? Are you passionate about community, customers, and innovation?

Revenue NSW is funding the future of NSW by fairly collecting revenues and recovering debts on behalf of the people of NSW, giving back to the community in grants and public infrastructure.

We are looking for inspired and solutions-focused people who can help us reshape and revolutionise our payment technology and digital systems assets to ensure that taxes collected from our customers are correctly reported in a timely manner.

If you're up to the challenge, please read on.

Skills and Experience Required

• Demonstrated experience in business analysis and supporting multiple projects in an agile environment


• Experienced in using Jira and Confluence


• Conversant with SQL


• Experience in using Kiro/ Claude is a plus


• Strong research and analytical skills


• Ability to identify and create data in various formats


• Demonstrable ability to work to deadlines and balance competing needs


• Experience in banking and payment solutions is highly regarded


• A background in software development would be advantageous with the ability to read Java codes.

About the Role

• We are currently seeing to engage a Technical Business Analyst for a digital transformation project.


• You will have the opportunity to work with a dynamic team that is building a suite of enterprise applications using the latest technology stack such as cloud (AWS), microservices, ReactJS, Springboot and Java.


• You will be able to identify, analyse and document business processes, systems, and other functional requirements to support the efficient delivery of Digital Revenue programs.


• Work within a Digital, software Agile, enterprise scale environment.

Using Agile behaviours, in this role you will:

• Analyse and translate business processes into meaningful insights from a broad range of datasets to enhance business performance


• Investigate problems, analyse options and provide recommendations for new and existing services


• Build effective relationships with stakeholders and users to understand and analyse solutions to business problems and facilitate scoping of business priorities


• Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best agile practice


• Ensure the health of product backlog by working to refine, define and deconstruction stories


• Ability to communicate acceptance criteria, formally and informally, to ensure development team has a clear understanding of shared vision for the story


• We are working in an AWS cloud environment to support and deliver business outcomes.

For enquiries regarding this position, please contact Anthony Lai via ***********@revenue.nsw.gov.au.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW


• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts


• Accrued Days Off (days in lieu) in addition to Annual Leave


• Ongoing access to industry approved self-learning tools


• Career agility including opportunities to work on different programs


• The opportunity for meaningful work that matters to all of us in NSW


• Corporate wellbeing programs with access to Fitness passport

We can't wait to meet you!

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via **********@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 14th October 2026, Wednesday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process