Executive Officer, Deputy Secretary Office

Department of Customer Service; Gosford; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Health and wellbeing programs

Flexible, hybrid working arrangements

35-hour working week

Job summary

Department of Customer Service is seeking an Executive Officer to support the Deputy Secretary’s Office and the Revenue NSW Executive Leadership Team. The role focuses on coordinating high-quality briefings, managing executive processes, and aligning operations with strategic priorities.

Ideal candidates will bring strong communication, leadership and secretariat capabilities, with experience in guiding teams and handling time-critical matters in a fast-paced public sector environment.

Qualifications

• Strategic planning experience with senior stakeholders.
• Strong written and verbal communication across levels.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Prepare and coordinate briefings, reports, submissions and correspondence for executive decision making.
• Act as a key contact for the Deputy Secretary’s Office and coordinate responses with internal and external stakeholders.
• Drive strategic and operational planning, monitor progress and report on performance.
• Identify emerging issues and resolve challenges to minimise risk and organisational impact.
• Contribute to enterprise-level projects and delivery of strategic priorities.
• Identify and implement system and process improvements to increase efficiency and quality.

Skills

Strategic thinking

Communication

Influence

Judgement under pressure

Organised

Leadership

Executive secretariat support

Job description

Executive Officer, Deputy Secretary Office, Revenue NSW

Grade: DCS Clerk Grade - 11/12

Duration: Temporary until 31 March 2027 with a potential for extension or becoming ongoing

Salary - $154,231 - $178,369 + super

We're seeking a dynamic and highly organised Executive Officer to join the Deputy Secretary’s Office, supporting both the Deputy Secretary and the broader Revenue NSW Executive Leadership Team.

This is a unique opportunity to step into a pivotal role at the heart of executive operations. If you thrive in a fast-paced environment and enjoy working closely with senior leaders, this role offers the chance to make a meaningful impact.

As Executive Officer, you'll play a central role in managing the day-to-day operations of the Deputy Secretary’s Office, ensuring alignment with strategic priorities, embedding key initiatives, and supporting the organisation to navigate complex challenges with clarity and confidence.

If successful, you will

• Prepare and coordinate high-quality briefings, reports, submissions and correspondence to support timely and informed executive decision making.
• Act as a key point of contact for the Deputy Secretary’s Office, liaising with internal and external stakeholders and coordinating timely, accurate responses.
• Drive and coordinate strategic and operational planning, monitor progress and performance, and provide clear reporting to support informed decision-making.
• Identify and respond to emerging issues head-on, resolving challenges quickly and confidently to minimise risk and minimise organisational impact.
• Contribute to the development and delivery of enterprise-level projects, helping shape and deliver on strategic priorities.
• Identify and implement improvements to systems and processes to increase efficiency and ensuring high-quality outcomes.

What We’re Looking For – Someone who is:

• Strategic and outcomes-focused, with demonstrated experience in delivering plans that move the dial.
• A confident and influential communicator who engages clearly and diplomatically with stakeholders at all levels.
• Able to exercise sound judgement and remain calm and composed under pressure when navigating complex, sensitive or time critical matters.
• Exceptionally organised, with the ability to manage competing priorities and delivery high-quality work in tight timeframes.
• A natural leader or influencer, with experience in guiding teams and driving change.
• Experience in providing high-level secretariat support, including bringing structure and clarity to executive meetings.

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)
• Learning tools are available for ongoing professional development
• Health and wellbeing programs

Who are we

• By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
• DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
• From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Closing Date: 14th October 2026, Wednesday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process