Senior Process Analyst

Salt; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Salt is seeking an experienced Process Analyst to join a major telecommunications transformation program in Melbourne. You will analyse, design, optimise and implement business processes across customer, product, sales and service delivery functions.

The role involves shaping future-state processes and translating business requirements into scalable solutions. You will work closely with stakeholders, delivery teams, architects and product owners, facilitating workshops, mapping processes and

Qualifications

• Proven experience as a Process Analyst or Process Improvement Specialist.
• Telecommunications process experience across areas such as Product Management, Lead-to-Quote, Quote-to-Order, Order-to-Activate, and Assurance.
• Ability to facilitate workshops, gather requirements, and drive process improvements.
• Experience supporting design and implementation of ServiceNow-based solutions.

Responsibilities

• Analyse and document current and future state business processes.
• Facilitate workshops to gather requirements and drive process improvements.
• Develop process maps, workflows, and supporting documentation.
• Support the design and implementation of ServiceNow-based solutions.

Job description

We're seeking an experienced Process Analyst to join a major telecommunications transformation program. This role will play a key part in analysing, designing, optimising, and implementing business processes across critical customer, product, sales, and service delivery functions.

Working closely with business stakeholders, delivery teams, architects, and product owners, you'll help shape future-state processes and ensure business requirements are translated into scalable, effective solutions.

Key responsibilities

• Analyse and document current and future state business processes.
• Facilitate workshops to gather requirements, identify opportunities, and drive process improvements.
• Develop process maps, workflows, and supporting business documentation.
• Support the design and implementation of ServiceNow-based solutions.

What You'll Bring

• Proven experience as a Process Analyst or Process Improvement Specialist.
• Telecommunications industry experience across areas such as:
• Product Management
• Lead-to-Quote
• Quote-to-Order
• Order-to-Activate
• Assurance

Highly Regarded

• ServiceNow Field Service Management (FSM)
• Telecom Service Management (TSM)
• Sales and Order Management for Telecom (SOMT)
• Telecommunications transformation program experience
• Knowledge of TM Forum frameworks and telecommunications operating models

What's on Offer?

• Initial 6-month contract (potential extension)
• Hybrid working arrangements in Melbourne
• Opportunity to contribute to a large-scale transformation program
• Collaborative and high-performing delivery environment