Telecom Process Transformation Analyst (Hybrid, Melbourne)

Salt Digital Recruitment; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working Melbourne

6-month contract

Transformation program experience

Job summary

Salt Digital Recruitment is seeking an experienced Process Analyst for a major telecommunications transformation program in Melbourne. You will analyse, design, and optimise business processes across customer, product, sales, and service delivery functions.

You’ll collaborate with stakeholders, delivery teams, architects, and product owners to translate requirements into scalable, effective solutions. Hybrid work in Melbourne applies.

Qualifications

• Experience analyzing and documenting current and future state business processes.
• Proven ability to facilitate workshops with stakeholders at all levels.
• Strong skills in modelling and documenting business processes.

Responsibilities

• Analyse current and future state processes and document findings.
• Lead workshops to gather requirements and drive improvements.
• Develop process maps, workflows and supporting documentation.
• Support design and implementation of ServiceNow-based solutions.

Skills

Process analysis

Stakeholder engagement

Workshop facilitation

Business process modelling

ServiceNow FSM knowledge

Telecom domain knowledge

Tools

ServiceNow FSM

TM Forum frameworks

Job description

Salt Digital Recruitment is seeking an experienced Process Analyst for a major telecommunications transformation program in Melbourne. You will analyse, design, and optimise business processes across customer, product, sales, and service delivery functions.

You’ll collaborate with stakeholders, delivery teams, architects, and product owners to translate requirements into scalable, effective solutions. Hybrid work in Melbourne applies.