Senior Business Analyst

MAP TALENT; Sydney; On-site; AUD 115,000 - 130,000; Full time

Benefits offered by this job

Competitive daily rate

Contract extension potential

Job summary

A leading recruitment firm in Sydney is seeking an experienced Senior Business Analyst to join a major telecommunications transformation program. You will work closely with business and technology teams to capture requirements, map processes, and support solution delivery. The ideal candidate has over 5 years of experience in transformation programs and strong proficiency in Siebel CRM. A competitive salary package is offered.

Qualifications

• 5+ years’ Business Analyst experience in large-scale transformation programs.
• Telecommunications industry experience is essential.
• Strong experience with Siebel CRM.

Responsibilities

• Elicit, analyse, and document business and technical requirements.
• Collaborate with stakeholders across business units and technology.
• Map current and future state processes.

Skills

Business Analyst experience

Siebel CRM

Process mapping

Stakeholder engagement

Agile methodologies

Communication skills

Job description

Overview

Senior Business Analyst role at MAP TALENT. We are seeking an experienced Business Analyst to join a major transformation program within the telecommunications sector. You’ll work closely with business and technology teams to capture requirements, map processes, and support solution delivery. Siebel CRM experience is essential.

Location: Sydney, New South Wales, Australia. Salary: A$115,000.00–A$130,000.00 per year.

Responsibilities

• Elicit, analyse, and document business and technical requirements for transformation projects.
• Collaborate with stakeholders across business units, technology, and vendors to ensure alignment on scope and deliverables.
• Translate complex business needs into clear functional and non-functional requirements.
• Map current and future state processes, identifying gaps and improvement opportunities.
• Support testing, training, and change management activities as required.
• Ensure all solutions meet compliance, operational, and customer experience objectives.

Required Skills & Experience

• 5+ years’ Business Analyst experience in large-scale transformation programs.
• Telecommunications industry experience is essential.
• Strong experience with Siebel CRM (configuration knowledge is a plus).
• Proven track record in process mapping, requirements gathering, and stakeholder engagement.
• Experience working in Agile, Waterfall, or hybrid delivery environments.
• Excellent communication, negotiation, and documentation skills.

Preferred

• Exposure to system integration projects in the telco sector.
• Understanding of billing, provisioning, and CRM processes within telecom.

Why Join?

• Work on a high-profile telco transformation program.
• Collaborative and fast-paced project environment.
• Competitive daily rate and contract extension potential.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting