Business Process Analyst

4impact; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

4impact is partnering with a leading community services organisation in Queensland, Australia to deliver a major People Experience Transformation. The Business Analyst - Process Transformation will help redesign the end-to-end Hire-to-Retire lifecycle, uplift process maturity and govern transformation activities.

You will facilitate workshops, produce BPMN process maps and value stream artefacts, identify inefficiencies and risks, and support readiness activities as the program scales across

Responsibilities

• Lead workshops to document current-state business processes and service delivery models
• Facilitate future-state design sessions with stakeholders across the business
• Develop high-quality BPMN process maps, swimlane diagrams and value stream artefacts
• Identify process inefficiencies, risks, control gaps and improvement opportunities
• Support end-to-end value stream mapping and redesign activities
• Establish standards for process documentation, ownership and ongoing management
• Facilitate workshops, working groups and design sessions
• Support business readiness, organisational change and transformation activities
• Ensure process outcomes transition effectively into future-state delivery streams and technology initiatives

Job description

About The Opportunity

4impact has partnered with a leading organisation in the community services and not-for-profit sector undertaking a significant enterprise-wide transformation focused on employee experience, operational excellence, business design and technology enablement.

We are seeking an experienced Business Analyst - Process Transformation to play a critical role within a major People Experience Transformation Program, helping redesign and modernise the end-to-end Hire-to-Retire lifecycle while uplifting organisational process maturity and governance capability.

Business Context

Our client is entering a pivotal period of change following a recent separation from its parent organisation and the establishment of a more independent operating environment. The organisation has also recently appointed a new Chief Information Officer who is leading the development of a contemporary technology and transformation capability.

Key Responsibilities

• Lead workshops to document current-state business processes and service delivery models
• Facilitate future-state design sessions with stakeholders across the business
• Develop high-quality BPMN process maps, swimlane diagrams and value stream artefacts
• Identify process inefficiencies, risks, control gaps and improvement opportunities
• Support end-to-end value stream mapping and redesign activities
• Establish standards for process documentation, ownership and ongoing management
• Facilitate workshops, working groups and design sessions
• Support business readiness, organisational change and transformation activities
• Ensure process outcomes transition effectively into future-state delivery streams and technology initiatives

Next Steps

Client interviews are scheduled to commence from 11 September onwards.