Process Analyst

Salt Digital Recruitment; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working Melbourne

6-month contract

Transformation program experience

Job summary

Salt Digital Recruitment is seeking an experienced Process Analyst for a major telecommunications transformation program in Melbourne. You will analyse, design, and optimise business processes across customer, product, sales, and service delivery functions.

You’ll collaborate with stakeholders, delivery teams, architects, and product owners to translate requirements into scalable, effective solutions. Hybrid work in Melbourne applies.

Qualifications

• Experience analyzing and documenting current and future state business processes.
• Proven ability to facilitate workshops with stakeholders at all levels.
• Strong skills in modelling and documenting business processes.

Responsibilities

• Analyse current and future state processes and document findings.
• Lead workshops to gather requirements and drive improvements.
• Develop process maps, workflows and supporting documentation.
• Support design and implementation of ServiceNow-based solutions.

Skills

Process analysis

Stakeholder engagement

Workshop facilitation

Business process modelling

ServiceNow FSM knowledge

Telecom domain knowledge

Tools

ServiceNow FSM

TM Forum frameworks

Job description

Key responsibilities

• Analyse and document current and future state business processes.
• Facilitate workshops to gather requirements, identify opportunities, and drive process improvements.
• Develop process maps, workflows, and supporting business documentation.
• Support the design and implementation of ServiceNow-based solutions.

What You’ll Bring

• Proven experience as a Process Analyst or Process Improvement Specialist.
• Telecommunications industry experience across areas such as:
  • Product Management
  • Lead-to-Quote
  • Quote-to-Order
  • Order-to-Activate
  • Service Fulfilment
  • Assurance
• Strong business process modelling and documentation skills.
• Experience facilitating workshops and engaging effectively with stakeholders at all levels.
• Highly Regarded ServiceNow Field Service Management (FSM)
• Telecom Service Management (TSM)
• Sales and Order Management for Telecom (SOMT)
• Telecommunications transformation program experience
• Knowledge of TM Forum frameworks and telecommunications operating models.

What’s on Offer?

• Initial 6-month contract (potential extension)
• Hybrid working arrangements in Melbourne
• Opportunity to contribute to a large-scale transformation program
• Collaborative and high-performing delivery environment

We’re seeking an experienced Process Analyst to join a major telecommunications transformation program. This role will play a key part in analysing, designing, optimising, and implementing business processes across critical customer, product, sales, and service delivery functions. Working closely with business stakeholders, delivery teams, architects, and product owners, you’ll help shape future-state processes and ensure business requirements are translated into scalable, effective solutions.

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.