Senior Plumbing Scheduler | SimPRO Dispatch Expert

Hot Water Sydney / Howard Plumbing Sydney; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay + super

Long-established business

Experienced leadership

Onsite parking

Job summary

Hot Water Sydney / Howard Plumbing Sydney is seeking a dedicated Service Coordinator / Scheduler to keep our Banksmeadow team of plumbers moving efficiently. The role focuses on scheduling across SimPRO, coordinating with owners, tenants and property managers, and maintaining clear client communication.

Based in Banksmeadow, you'll work Monday to Friday 8:00am–5:00pm with onsite parking. The successful candidate will bring solid dispatch experience in a busy trades environment and comfort with

Qualifications

• Scheduling experience in a busy trade or service business.
• Basic plumbing knowledge and terminology preferred.
• Clear, friendly phone manner with owners and tenants.
• Familiarity with strata/real estate processes and access approvals.
• Strong organizational skills and attention to detail.
• Ability to handle multiple urgent jobs calmly.

Responsibilities

• Schedule and dispatch jobs across the team in SimPRO with efficient routing.
• Book access with owners, tenants and property managers; update strata managers.
• Slot urgent work without derailing the day’s plan.
• Promptly handle calls and emails in a professional manner.
• Collaborate with plumbers to reduce travel time and boost productivity.
• Prepare and submit client reports and service records.
• Assist with invoicing, purchase orders and cost tracking.

Skills

Scheduling

Plumbing knowledge

Phone etiquette

Organization

Calm under pressure

Dispatch experience

Tools

simPRO

ServiceM8

AroFlo

Ascora

Job description

Hot Water Sydney / Howard Plumbing Sydney is seeking a dedicated Service Coordinator / Scheduler to keep our Banksmeadow team of plumbers moving efficiently. The role focuses on scheduling across SimPRO, coordinating with owners, tenants and property managers, and maintaining clear client communication.

Based in Banksmeadow, you'll work Monday to Friday 8:00am–5:00pm with onsite parking. The successful candidate will bring solid dispatch experience in a busy trades environment and comfort with