Senior Patient Services & Operations Lead

Radiation Oncology Associates Pty Limited; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Staff wellness activities

Parental leave

Purchase additional annual leave

Salary sacrifice for superannuation

Employee assistance program

Job summary

GenesisCare is seeking an experienced Administration Manager (Senior Patient Services Officer) to lead the Patient Services team and ensure a seamless, compassionate journey for patients throughout their cancer care.

You will work with the Centre Leader and clinical teams to oversee daily operations, drive continuous improvement, manage patient accounts and Medicare-related inquiries, and foster a supportive environment for patients and families.

Qualifications

• Experience leading and developing teams.
• Experience in administration, customer service or healthcare operations.
• Strong communication and stakeholder management skills.
• Proactive, solutions-focused approach.
• Experience with medical billing, Medicare, DVA and private health funds (advantageous).

Responsibilities

• Lead, coach and develop the Patient Services and Patient Accounts teams.
• Manage rostering, workflow and day-to-day operations.
• Support recruitment, onboarding and performance development.
• Oversee billing, debtor management and informed financial consent processes.
• Assist patients with enquiries relating to Medicare, DVA and private health funds.
• Build strong relationships with patients, clinicians and key stakeholders.
• Partner with the Centre Leader on quality initiatives and continuous improvement projects.
• Step into operational duties when required to support the team.

Skills

Team leadership

Customer service operations

Communication skills

Stakeholder management

Proactive solutions

Healthcare administration

Job description

GenesisCare is seeking an experienced Administration Manager (Senior Patient Services Officer) to lead the Patient Services team and ensure a seamless, compassionate journey for patients throughout their cancer care.

You will work with the Centre Leader and clinical teams to oversee daily operations, drive continuous improvement, manage patient accounts and Medicare-related inquiries, and foster a supportive environment for patients and families.