Patient Services Officer (Medical Administration)

GenesisCare; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Learning and development programs

Wellbeing support for you and your 가족

Discounts on health insurance

Full Circle Wellbeing Program

Qantas Club membership

Job summary

GenesisCare Darlinghurst is seeking a permanent full-time Patient Services Officer (Medical Administration) to support patients through their treatment journey and coordinate appointments within a busy oncology clinic.

You will work with clinicians and admin teams to deliver compassionate, patient-centred care, manage billing and records, and help ensure privacy and compliance across all processes.

Qualifications

• Experience in medical/healthcare administration or patient services.
• Passion for delivering exceptional patient experiences.
• Strong communication with patients, clinicians and stakeholders.
• Excellent organisational skills and ability to manage multiple priorities.
• Attention to detail in a busy environment.
• Experience with appointment management and administrative processes.
• Experience with Medicare processes is advantageous.
• Able to work independently and in a collaborative team.
• Proactive, adaptable and solutions-focused.

Responsibilities

• Coordinate, schedule and confirm patient appointments with accuracy.
• Act as a key point of contact for patients, providing a compassionate experience.
• Support the patient treatment journey with clinical and admin teams.
• Manage billing, receipting and Medicare-related processes.
• Maintain accurate patient records across systems.
• Prepare, scan and manage documentation per privacy requirements.
• Support day-to-day clinic operations through proactive coordination.
• Manage competing priorities in a fast-paced healthcare environment.
• Contribute to continuous improvement initiatives for patient and clinic experiences.

Skills

Medical administration

Customer service

Communication skills

Organisational skills

Attention to detail

Multidisciplinary teamwork

Privacy/compliance

Tools

Medicare billing systems

Administrative systems

Job description

Patient Services Officer (Medical Administration)

Care to join the team?
Join GenesisCare Darlinghurst (St Vincent's Hospital Campus) as a Patient Services Officer (Medical Administration) and become an important part of a team delivering world-class cancer care.

At GenesisCare, we know that exceptional care starts long before treatment begins. This role is more than administration. You'll play a key role in supporting patients throughout their treatment journey, helping coordinate care, build trusted relationships, and create positive experiences during what can be a challenging time in their lives.

Working closely with patients, specialists, nurses, radiation therapists, and multidisciplinary teams, you'll help coordinate the many moving parts that contribute to seamless patient care. From managing appointments and patient communications to supporting clinic operations and administrative processes, your work will have a direct impact on the quality of care our patients receive every day.

This Permanent Full-Time opportunity offers the chance to build a meaningful healthcare career in a collaborative and patient-focused environment where your contribution is valued and your work makes a genuine difference.

What you'll be doing
Supporting the delivery of exceptional patient-centred care by coordinating a range of administrative and operational activities within a busy oncology clinic.

More specifically, you will:

• Coordinate, schedule and confirm patient appointments with accuracy and care
• Act as a key point of contact for patients, providing a professional, compassionate and supportive experience
• Work closely with clinical and administrative teams to support the patient treatment journey
• Manage billing, receipting and Medicare-related administrative processes
• Maintain accurate patient records across clinical and administrative systems
• Prepare, scan and manage documentation in accordance with privacy and compliance requirements
• Support the smooth day-to-day operation of the clinic through proactive administrative coordination
• Manage competing priorities in a fast-paced healthcare environment while maintaining a high level of accuracy and service
• Contribute to continuous improvement initiatives that enhance patient and clinic experiences

What we're looking for

• Experience in a medical administration, healthcare administration, patient services or customer-facing administrative role
• A genuine passion for delivering exceptional patient and customer experiences
• Strong communication skills with the confidence to engage with patients, clinicians and other stakeholders
• Excellent organisational skills with the ability to manage multiple priorities effectively
• High attention to detail and accuracy in a busy environment
• Experience managing appointments, schedules and administrative processes
• Experience with medical billing systems and Medicare processes will be highly regarded
• The ability to work independently while contributing positively to a collaborative team culture
• A proactive, adaptable and solutions-focused approach

Benefits of joining our team

• Work alongside experienced healthcare professionals committed to improving patient outcomes
• Contribute to a patient-focused organisation making a meaningful difference in people's lives
• Access award-winning learning and development programs to support your career growth
• Free, confidential wellbeing support for you and your family, including counselling, legal, financial and nutritional services
• Access to GenesisCare's Full Circle Wellbeing Program
• Enjoy a range of employee benefits, including discounts on health insurance, fitness memberships and Qantas Club membership
• Be part of a supportive and collaborative team culture where your contribution is valued

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.