Senior Patient Services Manager – Administration & Care Operations

GenesisCare UK; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff wellness activities

Training and professional development

Parental leave (company-paid)

Annual leave purchase

Salary sacrifice for superannuation

Employee Assistance Program (EAP)

Rewards/Referral program

Job summary

GenesisCare is seeking an Administration Manager (Senior Patient Services Officer) to lead a dedicated Patient Services team and enhance the patient experience across our Brisbane-centre network. You will partner with the Centre Leader and clinical teams to ensure seamless operations and a compassionate patient journey during a significant time in their lives.

You will drive rostering, onboarding, recruitment and performance development, while overseeing billing, debtor management and

Qualifications

• Experience leading and developing teams.
• Administration, customer service or healthcare operations experience.
• Strong communication and stakeholder management skills.
• Proactive, solutions-focused approach.
• Ability to manage competing priorities in a busy environment.
• Experience with medical billing, Medicare, DVA and private health funds (highly regarded).
• Healthcare administration experience desirable.

Responsibilities

• Lead, coach and develop the Patient Services and Patient Accounts teams.
• Manage rostering, workflow and day-to-day operations.
• Support recruitment, onboarding and performance development.
• Oversee billing, debtor management and informed financial consent processes.
• Assist patients with enquiries relating to Medicare, DVA and private health funds.
• Build strong relationships with patients, clinicians and key stakeholders.
• Partner with the Centre Leader on quality initiatives and continuous improvement projects.
• Step into operational duties when required to support the team.

Skills

Team leadership

Administration

Healthcare operations

Communication

Stakeholder management

Prioritisation

Medical billing

Empathy

Job description

GenesisCare is seeking an Administration Manager (Senior Patient Services Officer) to lead a dedicated Patient Services team and enhance the patient experience across our Brisbane-centre network. You will partner with the Centre Leader and clinical teams to ensure seamless operations and a compassionate patient journey during a significant time in their lives.

You will drive rostering, onboarding, recruitment and performance development, while overseeing billing, debtor management and