Administration Manager (Senior Patient Services Officer)

GenesisCare; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff wellness programs

Parental leave

Training and development

Job summary

GenesisCare is seeking an experienced Administration Manager (Senior Patient Services Officer) to lead a dedicated Patient Services team and ensure a seamless, supportive experience for patients on their cancer journey.

You will work closely with the Centre Leader and clinical teams to oversee daily operations, drive continuous improvement and deliver outstanding patient care. This role requires a people-focused leader with strong communication and collaboration skills.

Qualifications

• Experience leading and developing teams in administration or healthcare.
• Experience with medical billing, Medicare, DVA and private health funds (highly regarded)
• Strong communication and stakeholder management skills.
• Proactive, solutions-focused approach.
• Empathy and professionalism with patients during challenging times.

Responsibilities

• Lead, coach and develop the Patient Services and Patient Accounts teams.
• Manage rostering, workflow and day-to-day operations.
• Support recruitment, onboarding and performance development.
• Oversee billing, debtor management and informed financial consent processes.
• Assist patients with Medicare, DVA and private health funds.
• Build relationships with patients, clinicians and stakeholders.
• Partner with the Centre Leader on quality initiatives and continuous improvement.
• Step into operational duties when required to support the team.

Skills

Team leadership

Healthcare operations

Stakeholder management

Communication

Prioritization under pressure

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

Lead a team. Enhance the patient experience. Make a difference.

Are you an experienced administration or healthcare leader ready to take the next step in your career?

As our Administration Manager (Senior Patient Services Officer), you'll lead a dedicated Patient Services team and help create a seamless, supportive experience for patients throughout their cancer journey.

Working closely with the Centre Leader and multidisciplinary clinical teams, you'll lead a small administration team, oversee daily operations, support continuous improvement, and help create an exceptional experience for every patient who walks through our doors.

About The Role

As Senior Patient Services Officer, you will:

• Lead, coach and develop the Patient Services and Patient Accounts teams
• Manage rostering, workflow and day-to-day operations
• Support recruitment, onboarding and performance development
• Oversee billing, debtor management and informed financial consent processes
• Assist patients with enquiries relating to Medicare, DVA and private health funds
• Build strong relationships with patients, clinicians and key stakeholders
• Partner with the Centre Leader on quality initiatives and continuous improvement projects
• Step into operational duties when required to support the team

About You

We're looking for a people-focused leader who enjoys developing teams and creating exceptional customer experiences.

You'll Bring

• Experience leading and developing teams
• Administration, customer service or healthcare operations experience
• Strong communication and stakeholder management skills
• A proactive, solutions-focused approach
• Confidence managing competing priorities in a busy environment
• Experience with medical billing, Medicare, DVA and private health funds (highly regarded)
• Healthcare or medical administration experience (desirable)

Most importantly, you'll bring empathy, professionalism and a genuine commitment to supporting patients during a significant time in their lives.

Benefits Of Joining Our Team

• Staff Wellness Activities including paid lunches, team get togethers and morning teas
• Join a supportive and collaborative team where you can make a meaningful difference to patients and their families.
• Care for Your Wellbeing - programs designed to support your health and wellbeing, because we understand that we need to support you to support patients.
• Care to Grow - access to training, learning and professional development opportunities.
• Company-paid parental leave for both primary and secondary carers.
• Opportunity to purchase additional annual leave to support work-life balance.
• Salary sacrifice options for superannuation.
• Access to our confidential Employee Assistance Program (EAP) for employees and their immediate families.
• Employee Rewards Referral Program.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes.

The ambition for better cancer care that began our story has grown into a passionate team of approximately 2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

Ready to Apply?

If you're a passionate leader who thrives on developing people, improving services and delivering exceptional customer experiences, we'd love to hear from you.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to provide evidence of vaccination against, or non-susceptibility to, specified VPDs.

GenesisCare is an Equal Opportunity Employer.