Oncology Patient Services Coordinator

GenesisCare; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Learning and development programs

Wellbeing support for you and your 가족

Discounts on health insurance

Full Circle Wellbeing Program

Qantas Club membership

Job summary

GenesisCare Darlinghurst is seeking a permanent full-time Patient Services Officer (Medical Administration) to support patients through their treatment journey and coordinate appointments within a busy oncology clinic.

You will work with clinicians and admin teams to deliver compassionate, patient-centred care, manage billing and records, and help ensure privacy and compliance across all processes.

Qualifications

• Experience in medical/healthcare administration or patient services.
• Passion for delivering exceptional patient experiences.
• Strong communication with patients, clinicians and stakeholders.
• Excellent organisational skills and ability to manage multiple priorities.
• Attention to detail in a busy environment.
• Experience with appointment management and administrative processes.
• Experience with Medicare processes is advantageous.
• Able to work independently and in a collaborative team.
• Proactive, adaptable and solutions-focused.

Responsibilities

• Coordinate, schedule and confirm patient appointments with accuracy.
• Act as a key point of contact for patients, providing a compassionate experience.
• Support the patient treatment journey with clinical and admin teams.
• Manage billing, receipting and Medicare-related processes.
• Maintain accurate patient records across systems.
• Prepare, scan and manage documentation per privacy requirements.
• Support day-to-day clinic operations through proactive coordination.
• Manage competing priorities in a fast-paced healthcare environment.
• Contribute to continuous improvement initiatives for patient and clinic experiences.

Skills

Medical administration

Customer service

Communication skills

Organisational skills

Attention to detail

Multidisciplinary teamwork

Privacy/compliance

Tools

Medicare billing systems

Administrative systems

Job description

GenesisCare Darlinghurst is seeking a permanent full-time Patient Services Officer (Medical Administration) to support patients through their treatment journey and coordinate appointments within a busy oncology clinic.

You will work with clinicians and admin teams to deliver compassionate, patient-centred care, manage billing and records, and help ensure privacy and compliance across all processes.