Healthcare Admin Leader: Patient Services Manager

GenesisCare; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff wellness programs

Parental leave

Training and development

Job summary

GenesisCare is seeking an experienced Administration Manager (Senior Patient Services Officer) to lead a dedicated Patient Services team and ensure a seamless, supportive experience for patients on their cancer journey.

You will work closely with the Centre Leader and clinical teams to oversee daily operations, drive continuous improvement and deliver outstanding patient care. This role requires a people-focused leader with strong communication and collaboration skills.

Qualifications

• Experience leading and developing teams in administration or healthcare.
• Experience with medical billing, Medicare, DVA and private health funds (highly regarded)
• Strong communication and stakeholder management skills.
• Proactive, solutions-focused approach.
• Empathy and professionalism with patients during challenging times.

Responsibilities

• Lead, coach and develop the Patient Services and Patient Accounts teams.
• Manage rostering, workflow and day-to-day operations.
• Support recruitment, onboarding and performance development.
• Oversee billing, debtor management and informed financial consent processes.
• Assist patients with Medicare, DVA and private health funds.
• Build relationships with patients, clinicians and stakeholders.
• Partner with the Centre Leader on quality initiatives and continuous improvement.
• Step into operational duties when required to support the team.

Skills

Team leadership

Healthcare operations

Stakeholder management

Communication

Prioritization under pressure

Job description

GenesisCare is seeking an experienced Administration Manager (Senior Patient Services Officer) to lead a dedicated Patient Services team and ensure a seamless, supportive experience for patients on their cancer journey.

You will work closely with the Centre Leader and clinical teams to oversee daily operations, drive continuous improvement and deliver outstanding patient care. This role requires a people-focused leader with strong communication and collaboration skills.