Administration Manager (Senior Patient Services Officer)

Genesis Cancer Care Qld Pty Limited; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff wellness activities

Training and professional development

Parental leave (company-paid)

Annual leave purchase

Salary sacrifice for superannuation

Employee Assistance Program (EAP)

Rewards/Referral program

Job summary

GenesisCare is seeking an Administration Manager (Senior Patient Services Officer) to lead a dedicated Patient Services team and enhance the patient experience across our Brisbane-centre network. You will partner with the Centre Leader and clinical teams to ensure seamless operations and a compassionate patient journey during a significant time in their lives.

You will drive rostering, onboarding, recruitment and performance development, while overseeing billing, debtor management and

Qualifications

• Experience leading and developing teams.
• Administration, customer service or healthcare operations experience.
• Strong communication and stakeholder management skills.
• Proactive, solutions-focused approach.
• Ability to manage competing priorities in a busy environment.
• Experience with medical billing, Medicare, DVA and private health funds (highly regarded).
• Healthcare administration experience desirable.

Responsibilities

• Lead, coach and develop the Patient Services and Patient Accounts teams.
• Manage rostering, workflow and day-to-day operations.
• Support recruitment, onboarding and performance development.
• Oversee billing, debtor management and informed financial consent processes.
• Assist patients with enquiries relating to Medicare, DVA and private health funds.
• Build strong relationships with patients, clinicians and key stakeholders.
• Partner with the Centre Leader on quality initiatives and continuous improvement projects.
• Step into operational duties when required to support the team.

Skills

Team leadership

Administration

Healthcare operations

Communication

Stakeholder management

Prioritisation

Medical billing

Empathy

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? Lead a team. Enhance the patient experience. Make a difference. Are you an experienced administration or healthcare leader ready to take the next step in your career? As our Administration Manager (Senior Patient Services Officer), you'll lead a dedicated Patient Services team and help create a seamless, supportive experience for patients throughout their cancer journey.

Working closely with the Centre Leader and multidisciplinary clinical teams, you'll lead a small administration team, oversee daily operations, support continuous improvement, and help create an exceptional experience for every patient who walks through our doors.

About the Role

• Lead, coach and develop the Patient Services and Patient Accounts teams
• Manage rostering, workflow and day-to-day operations
• Support recruitment, onboarding and performance development
• Oversee billing, debtor management and informed financial consent processes
• Assist patients with enquiries relating to Medicare, DVA and private health funds
• Build strong relationships with patients, clinicians and key stakeholders
• Partner with the Centre Leader on quality initiatives and continuous improvement projects
• Step into operational duties when required to support the team

About You

• Experience leading and developing teams
• Administration, customer service or healthcare operations experience
• Strong communication and stakeholder management skills
• A proactive, solutions-focused approach
• Confidence managing competing priorities in a busy environment
• Experience with medical billing, Medicare, DVA and private health funds (highly regarded)
• Healthcare or medical administration experience (desirable)
• Most importantly, you'll bring empathy, professionalism and a genuine commitment to supporting patients during a significant time in their lives.

Benefits of joining our team:

• Staff Wellness Activities including paid lunches, team get togethers and morning teas
• Join a supportive and collaborative team where you can make a meaningful difference to patients and their families.
• Care for Your Wellbeing – programs designed to support your health and wellbeing, because we understand that we need to support you to support patients.
• Care to Grow – access to training, learning and professional development opportunities.
• Company-paid parental leave for both primary and secondary carers.
• Opportunity to purchase additional annual leave to support work–life balance.
• Salary sacrifice options for superannuation.
• Access to our confidential Employee Assistance Program (EAP) for employees and their immediate families.
• Employee Rewards Referral Program.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of approximately 2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to provide evidence of vaccination against, or non-susceptibility to, specified VPDs.

GenesisCare is an Equal Opportunity Employer. People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise.

Join us at GenesisCare.