Senior Partner Success Manager

Concentrix Experts Colombia S.A.S.; Australia; A distancia; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Concentrix Experts Colombia S.A.S. seeks a Senior Partner Success Manager to enable sales with channel partners and support cross-functional teams. You will focus on growing revenue, improving customer retention, and delivering accurate forecasts.

You will create health checks, discuss at-risk customers, and guide best practices with channel partners while maintaining CRM hygiene and coordinating with internal teams to ensure a high-quality customer experience.

Formación

• Experience in partner/success or channel management is preferred.
• Strong communication and relationship-building skills are essential.

Responsabilidades

• Enable the sales process for a client's products and services with assigned partners.
• Manage relationships with channel partners and support cross-functional teams to drive sales.
• Improve customer retention and drive revenue growth for an established customer base.
• Provide accurate weekly/monthly/quarterly sales forecasts and health checks.
• Create talk tracks related to customer health and use data to identify at-risk customers.
• Deliver training to the sales team and promote the value of products.

Conocimientos

Channel partnerships

Sales enablement

Forecasting

CRM management

Herramientas

CRM software

Descripción del empleo

Job Title

Senior Partner Success Manager

Job Description

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client.

Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.

Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.

Conduct monthly/quarterly consultative reviews and health checks analyzing our needs.

Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers.

Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.

Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams.

Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business.

Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products.

Manage high volume of customer contacts through phone and email each day.

Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience.

Maintain a high level of CRM hygiene to ensure all relevant data is captured.

May potentially attend vendor events.

Location

AUS Work-at-Home

Time Type

Full time