Partner Success Manager

Bluebird; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Bluebird is seeking a Customer Success Manager to oversee a portfolio of offshore workforce partners in the IT services sector. The role is hybrid with Brisbane-based work and travel expectations, offering a base salary plus commission reflecting up to AUD 150k OTE annually.

You will own the end-to-end relationship, drive retention and expansion, and ensure partners achieve measurable ROI from offshore teams.

Qualifications

• 3+ years in Account Management, Channel Management, or Customer Success in IT services.
• Experience with MSPs, IT Service Providers, or Technology Services businesses.
• Strong commercial acumen with margin, revenue and growth focus.
• Proven track record of growing accounts and spotting expansion.
• Executive-level communication and trusted advisor relationships.
• Experience running QBRs and structured account planning.
• CRM experience; HubSpot a plus.
• Willingness to travel to partner sites.

Responsibilities

• Own a portfolio of accounts, building relationships with business owners, directors, and operational leaders.
• Lead structured check-ins and QBRs focused on ROI and enablement.
• Develop Account Success Plans aligned to partner objectives.
• Identify and close expansion opportunities with Sales and Talent Acquisition.
• Guide partners on workforce planning and offshore optimization.
• Support pricing conversations, renewals, and contract extensions.
• Conduct regular site visits and participate in industry programs.

Skills

Account Management

Customer Success

Executive communication

QBRs & account planning

Tools

HubSpot CRM

ConnectWise

Autotask

Job description

Job Description

Customer Success Manager — Offshore Workforce / IT Services Sector Hybrid — Brisbane | $120k base + $30k commission ($150k OTE)

About the business

Our client is a growing offshore workforce provider that partners with MSPs, IT Service Providers, and technology businesses across ANZ, helping them scale delivery teams while protecting margin and service quality. They're a well-funded, fast-growing player in a niche that's expanding quickly as more tech and services businesses look offshore for capacity.

The role

This is a revenue-influencing Customer Success Manager role owning a portfolio of partners end to end. You'll be the primary commercial relationship owner, responsible for retention, expansion, and making sure partners see clear ROI from their offshore teams. You'll sit close to the business owners and operational leaders on the partner side, not just day-to-day users, so this suits someone who's comfortable in the room with decision-makers.

What you'll own

• Primary point of contact for a portfolio of accounts, building relationships with business owners, directors, and operational leaders
• Structured Check-ins and Quarterly Business Reviews (QBRs) focused on performance, ROI, and enablement
• Account Success Plans aligned to each partner's business objectives
• Identifying and closing expansion opportunities within existing accounts, working closely with Sales and Talent Acquisition
• Guidance to partners on workforce planning and offshore optimisation
• Support on pricing conversations, renewals, and contract extensions
• Regular face-to-face site visits and involvement in relevant industry peer programs and events

What you'll bring

• 3+ years in Account Management, Channel Management, or Customer Success within IT services, MSP, or B2B professional services
• Experience working with MSPs, IT Service Providers, or Technology Services businesses
• Strong commercial acumen, comfortable talking margin, revenue, and growth drivers
• A track record of growing accounts and spotting expansion opportunities
• Executive-level communication and the ability to build trusted advisor relationships
• Experience running QBRs and structured account planning
• CRM experience (HubSpot a plus)
• Comfortable with regular travel for partner site visits

Nice to have

• Understanding of offshore or distributed workforce models
• Familiarity with MSP tools such as ConnectWise or Autotask
• Exposure to global workforce or outsourcing models