Senior Partner Success Manager

Concentrix; Canberra; On-site; AUD 70,000 - 100,000; Full time

Job summary

Concentrix is seeking a results-driven channel sales professional in Canberra to improve retention and drive revenue across an established partner base. You will forecast weekly/monthly/quarterly results and promote products to strategic channel partners.

Responsibilities include conducting regular health checks, creating partner talk tracks, guiding calls, training the sales team, and maintaining CRM data quality to support cross-functional improvements and events.

Responsibilities

• Improve customer retention and revenue growth for an established customer base.
• Promote the sale of products and services to a portfolio of strategic channel engagement partners with defined metrics.
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs.
• Maintain high CRM hygiene to ensure data is captured and up to date.
• Guide calls with channel partners to share best practices and promote channel programs.
• Create and deliver training to the sales team, sharing insights and channel value.
• Manage high volumes of customer contacts via phone and email daily.

Job description

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecastsAchieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partnersConduct monthly/quarterly consultative reviews and health checks analyzing our needsCreate talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customersMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teamsGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand businessCreate and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of productsManage high volume of customer contacts through phone and email each dayWork with cross-functional teams and management to improve sales processes and achieve a positive customer experienceMaintain a high level of CRM hygiene to ensure all relevant data is capturedMay potentially attend vendor events