Partner Success Manager

Access4; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Access4 is seeking a Partner Success Manager to own a portfolio of channel partner relationships and help them maximise our UCaaS solutions. We operate a channel-only model, partnering exclusively with MSPs rather than selling direct.

This is a relationship-driven role focused on trust, detail and partner success. You’ll set partners up for success, coordinate with sales and product teams, manage Salesforce activity, and drive growth across the partner network from our North Sydney hub in a

Qualifications

• 12–18 months in a customer-facing role (IT/SaaS/telco).
• Understanding MSPs and how they grow revenue.
• Experience using Salesforce for reporting/analytics.

Responsibilities

• Own a portfolio of channel partners and help them grow.
• Coordinate with partners' sales and product teams to position Access4 solutions.
• Respond to partner inquiries and resolve issues with internal teams.
• Follow up on inbound opportunities and keep them moving.

Skills

Customer-facing experience

SaaS/IT/telco experience

Salesforce reporting

Relationship building

Tools

Salesforce

Job description

We’re looking for a Partner Success Manager to join our team, owning a portfolio of channel partner relationships and helping them get the most from our UCaaS (Unified Communications as a Service) solutions. Access4 operates a channel-only approach, partnering exclusively with MSPs (managed service providers) rather than selling direct. This is a relationship role, if you thrive on building trust, staying on top of the details and seeing the people you work with succeed, we’d love to hear from you.

The opportunity

We’re looking for a Partner Success Manager to join our team, owning a portfolio of channel partner relationships and helping them get the most from our UCaaS (Unified Communications as a Service) solutions. Access4 operates a channel-only approach, partnering exclusively with MSPs (managed service providers) rather than selling direct. This is a relationship role, if you thrive on building trust, staying on top of the details and seeing the people you work with succeed, we’d love to hear from you.

What you’ll be doing

This role is about setting our partners up for success and helping them grow, acting as their go-to person and the link between them and Access4.

• Owning a portfolio of partners, building their skills and confidence with our services so they can grow their customer base
• Partnering with partners’ sales and product teams to position our solutions and scope the right fit for their customers
• Responding to partner enquiries and coordinating with internal teams to resolve issues quickly
• Following up on inbound sales opportunities and keeping them moving
• Managing partner and sales activity in Salesforce, keeping data accurate and reporting clear
• Organising sales meetings and activities, and creating presentations for the team
• Working alongside Sales Leadership on new business opportunities
• Keeping call lists up to date and prioritising where your time is best spent
• Collaborating with Sales, Marketing, Product and our wider teams to create a seamless partner experience
• Spotting opportunities to improve how our sales operations work

What you’ll bring

The essentials:

• 12 to 18 months’ experience in a customer-facing role such as customer service, sales coordination or account management, within an IT, SaaS (Software as a Service) or telco environment
• An understanding of how MSPs work, including their challenges and how they grow revenue from existing customers and new business
• Experience using Salesforce, including reporting and analytics
• A high level of organisation and attention to detail, with the ability to juggle multiple partners, priorities and deadlines
• An approachable style that makes it easy to build strong relationships with partners and colleagues
• Open-minded and comfortable working both independently and as part of a team
• Strong problem-solving skills, a solution-focused mindset and the resilience to stay motivated when results take time
• A good sense of humour and the ability to keep things light, even when the pressure is on

Bonus points:

• Experience in the UCaaS industry
• Exposure to sales forecasting, pricing or quoting
• A background in pre-sales, voice or networking

About Access4

Access4 was founded in 2016 to bring unified communications to the MSP market. Today our platform, SASBOSS, is the industry benchmark for middleware. It helps service providers sell, provision and bill best‑of‑breed vendors from one place. Our values are Innovate, Empower and Partner. We're known in the channel for a customer‑first, partner‑success mindset, a high‑performing culture and honest conversations.

Why you’ll like it here?

• Real responsibility early in your career, with a partner portfolio to call your own
• Clear career development pathways and the chance to build your commercial and technical skills
• Hybrid working from our central North Sydney office
• 5 days a year of Life Leave, for the things that matter outside work.
• Your birthday off, every year
• Employee Assistance Program (EAP)
• Regular team events, EOFY and Christmas parties plus more

Ready to own your own partner portfolio?

If you’d rather build real relationships than just tick boxes, and want to see the partners you work with grow because of you, let’s talk.

Apply today with your CV and a cover letter telling us why this one’s yours.