Senior Partner Success Manager

Concentrix; Australia; Remote; AUD 90,000 - 150,000; Full time

Job summary

Concentrix is seeking a Senior Partner Success Manager to enable the sales process for a client’s products through channel partners in Australia, with work-from-home options. The role focuses on maintaining strong partner relationships, driving revenue growth, and delivering data-driven insights.

Responsibilities include forecasting, partner health reviews, training sales teams, and collaborating with cross-functional teams to optimize sales processes and customer experience.

Qualifications

• Ability to manage relationships with channel partners.
• Enable sales processes and drive revenue growth.
• Maintain CRM hygiene and accurate data.
• Create and deliver training to sales teams.
• Collaborate with cross-functional teams to improve processes.

Responsibilities

• Improve customer retention and revenue growth for established base; provide forecasts.
• Promote products and services to strategic channel partners.
• Conduct monthly/quarterly health checks and reviews.
• Create talk tracks related to customer health and identify at-risk customers.

Skills

Partner management

Sales enablement

CRM hygiene

Training delivery

Cross-functional collaboration

Job description

Job Title: Senior Partner Success Manager

The Senior Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Location: AUS

Work-at-Home

Language Requirements:

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.