Senior Operations Manager | Lead People & Member Experience

Smart Talent Collective; Windsor; In loco; AUD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal card for lunch and beverages on a

Free on-site parking

Descrizione del lavoro

Windsor RSL is seeking a Senior Operations Manager commencing January 2027 to oversee daily club operations and lead the Duty Manager team. You will partner with the CEO to drive performance and deliver exceptional member experiences while ensuring safety and compliance.

You will value integrity, lead by example and focus on developing people, fostering a high-performing culture and aligning operations with the club's strategic goals.

Competenze

• Experience in Club operations within the Registered Club Industry.
• Strong people leadership skills and a genuine passion for mentoring and staff development.
• High personal integrity, sound judgement and a values-driven approach.
• A strong understanding of NSW Registered Clubs compliance and governance requirements.
• Commercial acumen and an understanding of budgets, labour costs and operational performance.
• Strong communication, problem-solving and decision-making skills.
• A proactive, hands-on approach and flexibility to work outside standard business hours when required.

Mansioni

• Oversee daily Club operations and deliver consistently high standards of service.
• Lead, coach and develop Duty Managers, building capability, accountability and future leadership.
• Foster a positive, supportive and high-performing team culture.
• Lead from the front by setting clear standards and modelling the behaviours expected of others.
• Manage complex member and guest matters with professionalism and care.
• Take ownership, use initiative and make sound decisions, particularly when challenges arise.
• Monitor budgets, labour costs and productivity, identifying opportunities to improve commercial performance.
• Maintain compliance, workplace safety and operational standards.
• Identify opportunities to enhance revenue, improve efficiency and support the Club’s long-term sustainability.

Descrizione del lavoro

Windsor RSL is seeking a Senior Operations Manager commencing January 2027 to oversee daily club operations and lead the Duty Manager team. You will partner with the CEO to drive performance and deliver exceptional member experiences while ensuring safety and compliance.

You will value integrity, lead by example and focus on developing people, fostering a high-performing culture and aligning operations with the club's strategic goals.