Senior Operations Manager

Smart Talent Collective; Sydney; In loco; AUD 140.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal card

Free on-site parking

Community-focused organisation

Descrizione del lavoro

Windsor RSL in Sydney is seeking a Senior Operations Manager commencing January 2027 to oversee daily Club operations and lead the Duty Manager team. You will work with the CEO to translate business objectives into action, driving operational performance and delivering exceptional member experiences while ensuring safety and compliance.

We are looking for a leader who values integrity, develops people, and leads by example in a fast-paced, dynamic environment.

Competenze

• Experience in Club operations within the Registered Club Industry.
• Strong people leadership skills and staff development.
• High integrity, sound judgement and values-driven approach.
• Good understanding of NSW Registered Clubs compliance and governance.
• Commercial acumen with budgets, labour costs and ops performance.
• Strong communication, problem-solving and decision-making skills.
• Proactive, hands-on with flexibility to work outside standard hours.

Mansioni

• Oversee daily Club operations and deliver high service standards.
• Lead, coach and develop Duty Managers and future leaders.
• Foster a positive, high-performing team culture.
• Lead by example and set clear standards of behaviour.
• Manage member and guest matters with professionalism.
• Take ownership and make sound decisions during challenges.
• Monitor budgets, labour costs and productivity to improve performance.
• Ensure compliance, workplace safety and operational standards.
• Identify opportunities to enhance revenue and long-term sustainability.

Conoscenze

Leadership

Staff Development

Communication

Problem Solving

Decision Making

Initiative

Formazione

RSA Certification

RCG Certification

ARCG Certification

Descrizione del lavoro

Senior Operations Manager | Commencing January 2027

Windsor RSL

About Us

At Windsor RSL, we’re more than a club – we’re a community. We value integrity, respect, accountability and creating a welcoming environment for our members, guests and team. Our ideal leader shares these values, leads from the front and understands that great operations start with great people.

About the Role

The Senior Operations Manager is responsible for overseeing daily Club operations and leading the Duty Manager team. You’ll work closely with the CEO to turn business objectives into action, drive operational performance and deliver exceptional member experiences while ensuring the Club operates safely and compliantly.

We’re looking for a leader who measures success not only by operational results, but by the capability, confidence and growth of the people they lead.

Key Responsibilities

• Oversee daily Club operations and deliver consistently high standards of service.
• Lead, coach and develop Duty Managers, building capability, accountability and future leadership.
• Foster a positive, supportive and high-performing team culture.
• Lead from the front by setting clear standards and modelling the behaviours expected of others.
• Manage complex member and guest matters with professionalism and care.
• Take ownership, use initiative and make sound decisions, particularly when challenges arise.
• Monitor budgets, labour costs and productivity, identifying opportunities to improve commercial performance.
• Maintain compliance, workplace safety and operational standards.
• Identify opportunities to enhance revenue, improve efficiency and support the Club’s long-term sustainability.

About You

You’re a professional leader who leads with integrity, takes initiative and genuinely cares about people. You enjoy developing others, set high standards and are comfortable getting involved and leading by example.

You understand how to balance team culture, member experience and business performance, and you’re confident taking ownership, making decisions and supporting your team in a fast-paced environment.

You’ll bring:

• Experience in Club operations within the Registered Club Industry.
• Strong people leadership skills and a genuine passion for mentoring and staff development.
• High personal integrity, sound judgement and a values-driven approach.
• A strong understanding of NSW Registered Clubs compliance and governance requirements.
• Commercial acumen and an understanding of budgets, labour costs and operational performance.
• Strong communication, problem-solving and decision-making skills.
• A proactive, hands-on approach and flexibility to work outside standard business hours when required.

Essential certifications: Current RSA, RCG and ARCG qualifications are required.

Why Join Windsor RSL?

• Work closely with the CEO in a genuine leadership role.
• Make a meaningful impact on team culture and staff development.
• Help shape the Club’s operational performance and future direction.
• Meal card for lunch and non-alcoholic beverages on shift.
• Free on-site parking.
• Join a community-focused organisation built on strong values.

Further details regarding remuneration and additional benefits will be provided during the recruitment process.