Operations Lead – Gaming & Hospitality

Morwell RSL; Morwell; On-site; AUD 110,000 - 150,000; Full time

Job summary

Morwell RSL is seeking an experienced Manager of Operations to lead our hospitality, gaming, functions and member services, partnering with the General Manager to deliver strategic objectives and exceptional member experiences.

You will manage rostering, wage-to-sales targets, cash-handling, WHS compliance and staff development, ensuring service standards, financial results and strong governance across the venue.

Qualifications

• Experience in hospitality operations and management roles.
• Knowledge of cash-handling procedures and gaming industry practices.
• Regulatory compliance and AML/CTF experience is desirable.

Responsibilities

• Oversee rostering and leave management across departments with two-week advance postings.
• Monitor staffing levels to meet service standards while achieving wage-to-sales targets.
• Conduct performance reviews and foster accountability.
• Ensure compliance with cash-handling procedures and WHS audits.
• Provide strategic advice to the General Manager and lead team meetings.

Skills

Leadership

Staff rostering

Customer service

Regulatory compliance

Risk management

Budgeting

Tools

QuickBooks

Job description

Morwell RSL is seeking an experienced Manager of Operations to lead our hospitality, gaming, functions and member services, partnering with the General Manager to deliver strategic objectives and exceptional member experiences.

You will manage rostering, wage-to-sales targets, cash-handling, WHS compliance and staff development, ensuring service standards, financial results and strong governance across the venue.