Operations Manager

Morwell RSL; Morwell; On-site; AUD 110,000 - 150,000; Full time

Job summary

Morwell RSL is seeking an experienced Manager of Operations to lead our hospitality, gaming, functions and member services, partnering with the General Manager to deliver strategic objectives and exceptional member experiences.

You will manage rostering, wage-to-sales targets, cash-handling, WHS compliance and staff development, ensuring service standards, financial results and strong governance across the venue.

Qualifications

• Experience in hospitality operations and management roles.
• Knowledge of cash-handling procedures and gaming industry practices.
• Regulatory compliance and AML/CTF experience is desirable.

Responsibilities

• Oversee rostering and leave management across departments with two-week advance postings.
• Monitor staffing levels to meet service standards while achieving wage-to-sales targets.
• Conduct performance reviews and foster accountability.
• Ensure compliance with cash-handling procedures and WHS audits.
• Provide strategic advice to the General Manager and lead team meetings.

Skills

Leadership

Staff rostering

Customer service

Regulatory compliance

Risk management

Budgeting

Tools

QuickBooks

Job description

The Manager of Operations plays a key leadership role in supporting the General Manager to deliver the strategic direction and vision of the RSL. This position oversees operational performance across all areas of the club — including hospitality, gaming, functions, and member services — ensuring excellence in service delivery, financial outcomes, and member experience.

Key responsibilities

Oversee efficient rostering and leave management across operational departments, ensuring rosters are posted at least two weeks in advance

Monitor staffing levels to maintain service standards while achieving wage-to-sales targets within budget

Conduct regular performance reviews of direct reports, fostering accountability and continuous improvement

Ensure compliance with safe and secure cash-handling procedures across all outlets

Support the management team in resolving customer concerns promptly and effectively

Provide strong direction, mentoring, and coaching to team leaders and staff

Conduct regular operational team meetings to ensure effective communication and alignment

Ensure WHS compliance across all areas of the venue including regular audits

Provide strategic advice to the General Manager to meet operational and financial performance objectives

About you

Extensive computer skills, with knowledge of QuickBooks or equivalent.

Gaming industry Licence, RSG, RSA Minimum 2 years' experience

Experience in Regulatory Compliance, Risk Management, AML/CTF in a Club environment is highly desirable

Previous experience in a large-scale hospitality gaming environment is preferred