Duty Manager: Club Ops & Guest Experience Leader

Greenbank Rsl Services Club Inc; Hillcrest; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Greenbank Rsl Services Club Inc. is hiring a Duty Manager to lead operations of gaming, bingo, and food & beverage outlets. You will mentor a diverse team, manage member relations, and drive service excellence to deliver a superb patron experience.

The role requires a minimum of 2 years in a similar role, RSA and RSG certifications, a Responsible Management of Licensed Venue Certificate, and a valid Approved Manager License. Australian working rights are essential.

Formación

• Minimum of 2 years in a similar role.
• RSA Certificate required.
• RSG Certificate required.
• Responsible Management of Licensed Venue Certificate required.
• Approved Manager License required.
• Working rights in Australia required.

Responsabilidades

• Member Relations: Maintain and develop strong relationships with club members.
• Customer Satisfaction: Maximize patron satisfaction by driving high service standards; ensure guests have a positive experience.
• Gaming Floor Management: Oversee and manage the large gaming floor; ensure compliance with liquor and gaming regulations.
• Team Leadership: Mentor and lead a diverse team of staff; foster a positive work environment and team cohesion.
• Operational Oversight: Manage gaming, bingo, and food & beverage outlets; ensure safe, efficient operations.
• Feedback and Complaints Resolution: Address and resolve feedback, queries, or complaints from patrons; use feedback to improve service.
• Effective Communication: Ensure clear, effective communication within the venue with staff and patrons.

Conocimientos

conflict resolution

employee engagement

Descripción del empleo

Greenbank Rsl Services Club Inc. is hiring a Duty Manager to lead operations of gaming, bingo, and food & beverage outlets. You will mentor a diverse team, manage member relations, and drive service excellence to deliver a superb patron experience.

The role requires a minimum of 2 years in a similar role, RSA and RSG certifications, a Responsible Management of Licensed Venue Certificate, and a valid Approved Manager License. Australian working rights are essential.