Senior Operations Manager - High-Volume Hospitality

Manly Harbour Boat Club; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Job summary

Manly Harbour Boat Club in Brisbane is seeking an experienced Operations Manager to lead day-to-day operations and drive performance across bars, bistro, gaming and events. You’ll work with the Venue Manager to set service standards, balance guest experience with commercial outcomes, and lead with confidence in a large multi-outlet venue.

This hands-on role requires a calm, professional leadership style, a focus on staff development, and the ability to manage busy periods while upholding safety

Qualifications

• Australian work authorisation is required at time of application.
• At least 2 years' experience in a comparable role.
• Experience in a high-volume, multi-outlet venue.
• Strong leadership style — calm, professional, and hands-on.
• Commercial awareness and attention to detail.
• RSA, RSG, First Aid and RMLV essential with Approved Managers Licence.
• Excellent communication skills.
• Enjoy working hands on, as well as efficiently when it comes to reporting and paperwork.
• Enjoy high volume dynamic venue operations.

Responsibilities

• Lead service standards across bars, bistro, gaming, and functions
• Oversee daily operations, staffing, and compliance
• Drive consistency, presentation, and efficiency
• Support and develop supervisors and team members
• Maintain a strong leadership presence during busy service periods

Skills

Leadership

Customer service

Operations management

Staff development

High-volume venues

Job description

Manly Harbour Boat Club in Brisbane is seeking an experienced Operations Manager to lead day-to-day operations and drive performance across bars, bistro, gaming and events. You’ll work with the Venue Manager to set service standards, balance guest experience with commercial outcomes, and lead with confidence in a large multi-outlet venue.

This hands-on role requires a calm, professional leadership style, a focus on staff development, and the ability to manage busy periods while upholding safety