Senior Operations Manager

SensesWA; Perth; On-site; AUD 90,000 - 120,000; Full time

Job summary

SensesWA is seeking a Senior Operations Manager to provide senior operational leadership across disability service streams in Perth. You will support safe, high-quality, compliant and financially sustainable delivery, reporting to the Chief Operating Officer and collaborating with the Executive team.

With 7+ years in human services, you will lead service managers, balances quality, workforce, governance and financial priorities, and drive improvement across multi-site services.

Qualifications

• 7+ years of senior operations leadership in human services.
• Experience leading service managers and large multi-site teams.
• Tertiary qualification in business/management or related field.
• Current driver’s license and ability to work across SensesWA locations.
• NDIS Worker Screening Check and Working with Children Check.
• Strong financial and operational acumen with budgeting experience.
• Excellent communication and stakeholder engagement skills.
• Experience with service development, tenders or grants.

Responsibilities

• Provide senior operational leadership across allocated disability services.
• Lead service managers, divisional leads and operational leaders to deliver multi-service outcomes.
• Support budgets, workforce costs, service performance and financial sustainability.
• Lead operational planning, service improvement, service redesign and continuous improvement.
• Support governance, risk, compliance, safeguarding, incident management and quality systems.
• Prepare high-quality reports and recommendations for the COO and board reporting as required.
• Represent SensesWA with funders, government and external partners.

Skills

Leadership

Operations management

Budget management

Workforce planning

Governance & compliance

Stakeholder engagement

NDIS knowledge

Communication

Education

Tertiary qualification in business/management or related field

Job description

Competitive, commensurate with skills & experience

Permanent Full Time | Disability Services | SensesWA SCHADS Level 10 and above award, commensurate with skills and experience

Are you an experienced disability sector senior operations leader ready to make a meaningful impact? SensesWA is seeking a Senior Operations Manager to provide senior operational leadership across multiple disability service streams, supporting safe, high-quality, compliant and financially sustainable service delivery. This role reports directly to the Chief Operating Officer and supports the strategic objectives set by the larger Executive team.

As a leading not-for-profit disability organisation, SensesWA delivers person-centred services that support people with disability to build capacity, participate in their communities and lead meaningful lives. This role is ideal for a senior leader with extensive human services experience and a strong understanding of services delivered by multidisciplinary support teams.

About the role

The Senior Operations Manager provides senior operational leadership across allocated disability services, with responsibility for service delivery outcomes, service manager leadership, budgets, workforce planning, governance, risk, compliance, quality and external stakeholder engagement. The role works closely with and reports to the Chief Operating Officer, supporting implementation of operational priorities and providing analysis, recommendations and reporting to support effective decision-making.

Key responsibilities

Provide senior operational leadership across multiple disability service streams under the direction of the Chief Operating Officer.

Lead service managers, divisional leads and operational leaders to deliver multi-service outcomes.

Support responsibility for budgets, workforce costs, service performance and financial sustainability.

Lead operational planning, service improvement, service redesign and continuous improvement initiatives.

Support governance, risk, compliance, safeguarding, incident management and quality systems across operational services.

Prepare high-quality reports, analysis and recommendations for the Chief Operating Officer and support Executive or Board reporting where required.

Represent SensesWA with funders, government, sector stakeholders and external partners as delegated by the Chief Operating Officer.

About you

You will be a confident and experienced senior operations leader with at least 7 years’ experience in the human services sector, including responsibility for complex service delivery, workforce leadership and operational performance outcomes. With a strong commercial acumen you will be comfortable leading service managers, engaging with funders and sector stakeholders, reporting to the Chief Operating Officer, and balancing quality, workforce, governance and financial priorities.

Tertiary qualification in business, management, disability, community services or a related field.

Extensive experience working in Human services

Experience leading service managers, divisional leads, operational managers or large multi-site service teams.

Demonstrated experience in workforce planning, rostering models, recruitment, supervision, retention and performance management.

Strong financial and operational acumen, including responsibility for budgets, workforce costs, utilisation, forecasting and service performance.

Experience preparing reports, analysis and recommendations for senior leaders, including support for Executive or Board reporting where required.

Excellent communication, stakeholder engagement and problem-solving skills, including engagement with funders, government or sector stakeholders.

Current driver’s licence and ability to work across SensesWA locations.

NDIS Worker Screening Check, Working with Children Check and valid legal right to work in Australia.

Experience in not-for-profit disability, community or human services organisations.

Strong understanding of NDIS service delivery, safeguarding, quality, governance and compliance requirements.

Experience supporting Supported Independent Living, Community Access or complex disability services.

Experience in service development, business improvement, tenders, grants or fee-for-service models.

This is an opportunity to take on a senior operational leadership role in a values-driven organisation committed to quality, inclusion and meaningful outcomes for people with disability. Reporting to the Chief Operating Officer, you will lead operational teams, contribute to service improvement and play a key role in strengthening sustainable disability services across SensesWA.

Salary level: SCHADS Level 10 and above award, commensurate with skills and experience.

SensesWA is a leading not for profit organisation which has been providing disability services to people in Perth and across Western Australia since 1896.