Operations Manager - NDIS Service

Christian Home Care and Disability Services; Perth; On-site; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Competitive salary with performance‑in

Professional development

Career progression opportunities

Job summary

Christian Home Care and Disability Services in Australia seeks an Operations Manager to lead NDIS service delivery, ensure compliance, and drive quality across WA programs. You will manage daily operations, optimise policies, and oversee a multidisciplinary team while focusing on participant outcomes and service excellence.

We value strong leadership, regulatory knowledge, and data-driven decision making; a RN is highly regarded, with opportunities for development and impact in the disability

Qualifications

• Proven experience in an operations manager or senior leadership role.
• Strong understanding of the NDIS framework and compliance requirements.
• Excellent leadership, organisational, and communication skills.
• Proficiency with CRM or NDIS software platforms (e.g. Shiftcare, Nightingale, Brevity).
• Tertiary qualifications in Business, Community Services, Disability, or related field.
• Experience in risk management, incident response, and quality assurance.
• Current First Aid, NDIS Worker Screening Check, and Working with Children Check.
• Current registration as a Registered Nurse (RN) will be highly regarded.

Responsibilities

• Manage daily operations and service delivery across NDIS programs.
• Develop and implement policies and procedures to improve efficiency.
• Monitor KPIs and service targets, identifying areas for improvement.
• Liaise with external stakeholders including the NDIS Commission and auditors.
• Lead and support a multidisciplinary team including Support Coordinators, Rostering Officers, and Disability Support Workers.
• Oversee recruitment, onboarding, training, and performance reviews.
• Promote a collaborative and inclusive team culture.
• Ensure adherence to NDIS Practice Standards and relevant legislation.
• Prepare for audits, manage incident reporting, and drive continuous improvement.
• Maintain accurate documentation and records.
• Oversee intake, onboarding, and service planning.
• Monitor participant satisfaction and resolve service issues.
• Ensure services align with participant goals and NDIS plans.
• Assist with budgeting, reporting, and resource allocation.
• Optimise rostering and scheduling for cost-efficiency.
• Contribute to strategic planning and growth initiatives.

Skills

Leadership

Organisational skills

Communication skills

Data-driven decisions

Prioritisation

Education

Tertiary qualifications in Business, Community Services, Disability, or related field

Tools

Shiftcare

Nightingale

Brevity

Job description

Operations Manager - NDIS Services | Christian Home Care and Disability Services

Christian Home Care and Disability Services is a fast-growing provider of NDIS services across Western Australia. We are seeking a proactive and experiencedOperations Managerto lead our operational team and drive service excellence as we continue to expand.

About the Role

As Operations Manager, you will play a key leadership role in overseeing the day-to-day operations of our NDIS services. You’ll ensure compliance, quality assurance, and team performance while maintaining a strong focus on participant outcomes.

Key Responsibilities

Operational Leadership

Manage daily operations and service delivery across NDIS programs.

Develop and implement policies and procedures to improve efficiency.

Monitor KPIs and service targets, identifying areas for improvement.

Liaise with external stakeholders including the NDIS Commission and auditors.

Team Management

Lead and support a multidisciplinary team including Support Coordinators, Rostering Officers, and Disability Support Workers.

Oversee recruitment, onboarding, training, and performance reviews.

Promote a collaborative and inclusive team culture.

Compliance & Quality Assurance

Ensure adherence to NDIS Practice Standards and relevant legislation.

Prepare for audits, manage incident reporting, and drive continuous improvement.

Maintain accurate documentation and records.

Participant Experience

Oversee intake, onboarding, and service planning.

Monitor participant satisfaction and resolve service issues.

Ensure services align with participant goals and NDIS plans.

Financial & Strategic Oversight

Assist with budgeting, reporting, and resource allocation.

Optimise rostering and scheduling for cost-efficiency.

Contribute to strategic planning and growth initiatives.

About You

Proven experience in an operations Manager or senior leadership role, ideally within NDIS or community services.

Strong understanding of the NDIS framework and compliance requirements.

Excellent leadership, organisational, and communication skills.

Proficiency with CRM or NDIS software platforms (e.g. Shiftcare, Nightingale, Brevity).

Ability to manage competing priorities and make data-driven decisions.

Tertiary qualifications in Business, Community Services, Disability, or related field.

Experience in risk management, incident response, and quality assurance.

Current First Aid, NDIS Worker Screening Check, and Working with Children Check.

Current registration as a Registered Nurse (RN) will be highly regarded.

What We Offer

A supportive and inclusive team environment.

Competitive salary with performance incentives.

Opportunities for professional development and career progression.

The chance to make a meaningful impact in the lives of people with disabilities.

Make a real difference in the lives of people with disabilities.