Operations Manager

The Cassidy Crew; Warragul; On-site; AUD 116,000 - 121,000; Full time

Job summary

The Cassidy Crew, a registered NDIS provider based in Warragul, is seeking a Senior Operations Manager. You will own the business operations arm and work as a peer with the Service Manager, with the Managing Director as escalation.

You will integrate finance, payroll, workforce admin, rostering, WHS and systems under clear delegations, ensuring decisions stay at the right level. You will lead onshore teams, oversee payroll and external support, and contribute to implementing the new structure

Qualifications

• Experience leading finance and business ops in disability or community services.
• Knowledge of SCHADS Award and payroll control.
• Experience managing multiple functions and performance processes.
• Understanding of WHS obligations in care settings.
• Familiarity with rostering and workforce systems (e.g., Brevity) and finance/payroll systems.

Responsibilities

• Own day-to-day finance: accounts payable/receivable, NDIA claims, reconciliations and monthly reporting.
• Approve pay runs and payroll under the SCHADS Award, including overtime and on-call.
• Own workforce administration and HR matters with external advisory support.
• Line manage Rostering Coordinator and endorse the master roster; oversee after-hours roster.
• Oversee work health and safety across sites and SIL houses, including psychosocial risk.
• Approve systems access and manage facilities, leases, insurances, vehicles and suppliers.
• Report monthly to the Managing Director on finance, payroll, workforce and compliance.

Skills

Leadership

Financial management

Payroll

Workforce administration

Tools

Brevity

Finance systems

Job description

This is a new senior position created as part of a planned organisational redesign. As Operations Manager you will own the business operations arm of the organisation and work as a peer with our Service Manager, with the Managing Director as your escalation point. You will bring finance, payroll and workforce administration, rostering and after-hours oversight, work health and safety, and business systems together under clear delegations, and you will make sure that decisions in those areas are made at the right level, within budget, and without defaulting upward.

You will lead a small onshore team (Rostering Coordinator, Finance and Compliance Officer, Intake and Wellbeing role, and Reception and Administration) and oversee our onshore payroll provider and offshore administrative support. You will be the internal custodian of our Delegations of Authority Framework and a key contributor to the implementation of our new structure through to mid-2027.

Key responsibilities

Own day-to-day finance: accounts payable and receivable, NDIS claiming, reconciliations, cash reporting and the monthly budget position, with statutory accounting held by our external accountant.

Approve pay runs and hold accountability for payroll under the SCHADS Award, including classification, overtime, on-call and penalty provisions.

Own workforce administration and HR matters with external HR advisory support: contracts, onboarding, exits, records, performance and conduct processes, WorkCover and return to work.

Line manage the Rostering Coordinator and endorse the master roster; oversee the after-hours on-call roster and act as management escalation on a rotating basis.

Hold operational responsibility for work health and safety across both sites and our SIL houses, including psychosocial risk.

Approve systems access and changes, maintain our data access protocols, and manage facilities, leases, insurances, vehicles and suppliers.

Report monthly to the Managing Director on finance, payroll, workforce, rostering, safety and compliance posture.

About you

Experience managing finance and business operations in an NDIS, disability, aged care or community services organisation, including invoicing, NDIA claiming, reconciliations and cash reporting.

Working knowledge of the SCHADS Award and of payroll approval and control.

Experience line managing staff across more than one function, including performance management with external advice.

A sound understanding of work health and safety obligations in a care setting.

Experience with rostering and workforce systems (Brevity or similar) and with finance and payroll systems.

Judgement in applying delegations and financial controls, and the ability to hold decisions at the right level.

Clear written and verbal communication, and the ability to work as a peer with a service delivery manager and directly with an owner Managing Director.

NDIS Worker Screening Check, Working with Children Check and a current driver licence, or the ability to obtain them before starting.

About us

The Cassidy Crew is a registered NDIS provider based in Warragul with a second site in Bairnsdale. We deliver supported independent living, community participation and programs, support coordination and brokerage to participants across Gippsland. We are a values-led, community-focused organisation that is investing in its structure so that our people can do their best work and our participants get consistent, high-quality support.

A senior role with real authority and a direct line to the Managing Director.

Remuneration at SCHADS Level 6 ($115,700 to $120,900 plus superannuation, depending on experience), with a review at six months.

The chance to shape a new structure from the start, with external HR partner support throughout.

A regional lifestyle in Warragul, with travel to Bairnsdale and our SIL houses as required.