Senior Operations Manager - NDIS Accommodation

Civic Disability Services; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Civic Disability Services is seeking a Senior Operations Manager to lead a portfolio of NDIS accommodation and community services. Reporting to the General Manager Accommodation & Community, you will drive operational excellence, growth and high-quality outcomes while ensuring services remain person-centred and compliant.

You will partner with senior leaders to implement strategy, lead change, foster innovation and build a high-performing culture across multiple sites, supporting clients and

Qualifications

• Contemporary people leader with a strong track record in leading complex service operations.
• Experience leading large, multi-site portfolios within disability or human services.
• Knowledge of the NDIS, safeguarding, quality standards and risk management frameworks.

Responsibilities

• Lead the performance, growth and sustainability of accommodation and community service portfolios.
• Translate organisational strategy into operational plans and measurable outcomes.
• Drive service growth, new service implementation and business development opportunities.
• Lead workforce planning, capability development and performance management.
• Strengthen stakeholder, community and referral networks.
• Ensure strong governance, risk management and compliance practices.
• Champion safeguarding, quality improvement and person-centred approaches.
• Foster a culture of accountability, continuous improvement and innovation.

Skills

Senior operational leadership

Large multi-site portfolios

NDIS knowledge

Governance and risk management

Stakeholder engagement

People leadership

Continuous improvement

Job description

Senior Operations Manager - NDIS Accommodation

Are you passionate about making a difference and driving positive outcomes?

Civic Disability Services is seeking a passionate and motivated individual to join Civic’s Service Delivery Team in the position of Senior Operations Manager.

ABOUT THE OPPORTUNITY

Reporting to the General Manager Accommodation & Community, you will lead a significant portfolio of services, driving operational excellence, sustainable growth and high-quality outcomes for the people we support. You will provide strategic and operational leadership across service delivery, workforce capability, financial performance and risk management, ensuring services remain person-centred, compliant and aligned to Civic's vision and objectives.

This is a key leadership role where you will partner with senior leaders to implement strategy, lead change, foster innovation and build a high-performing culture that delivers exceptional outcomes for clients, employees and the organisation.

KEY RESPONSIBILITIES

• Lead the performance, growth and sustainability of accommodation and community service portfolios.
• Translate organisational strategy into operational plans and measurable outcomes.
• Drive service growth, new service implementation and business development opportunities.
• Lead workforce planning, capability development and performance management.
• Strengthen stakeholder, community and referral networks.
• Ensure strong governance, risk management and compliance practices.
• Champion safeguarding, quality improvement and person-centred approaches.
• Foster a culture of accountability, continuous improvement and innovation.

ESSENTIAL CRITERIA

You are a contemporary people leader with a strong track record of leading complex service operations and developing high-performing teams.

You will bring:

• Senior operational leadership experience, ideally within disability, community or human services.
• Experience leading large, multi-site or complex service portfolios.
• Strong commercial acumen with the ability to balance service quality, workforce outcomes and financial performance.
• Demonstrated success in driving growth, transformation and continuous improvement initiatives.
• Sound knowledge of the NDIS, safeguarding requirements, quality standards and risk management frameworks.
• Exceptional leadership, stakeholder engagement and communication skills.
• A commitment to person-centred service delivery and Civic's values

ABOUT CIVIC

Our vision of Human Potential, Realised is about striving to create a society where people have the opportunity to achieve their goals and participate as a valued member of the community. At Civic, you will have the opportunity to realise your potential by unleashing your talent and passion for social impact to change lives.

Our people are at the forefront of what we do and as such, are provided access to continuous learning, are supported in working to their strengths and are encouraged to stretch and continue to develop in their careers.

We embrace when our employees are courageous and have new ideas about how we can do things differently that enhance both employees and clients’ lives.

Not only do we offer flexible working, not-for-profit salary packaging, access to discounted private health insurance and Fitness Passport, an employee assistance program and an onsite café at Head Office but, we have a professional, family-friendly culture where everyone belongs.

Successful applicants are subject to ID, police and qualification checks and must also hold current Working with Children and NDIS Worker Screening Checks.