NDIS Admin & Customer Support Specialist – Flexible Growth

MyIntegra; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Training and progression

Employee assistance program

Parental leave with top-up

Retail discounts

Job summary

MyIntegra, part of the APM Group, is seeking a full-time administrator to support NDIS participants and the Support Coordination team in Castle Hill. You will handle participant enquiries, manage leads, maintain CRM data, and oversee invoicing and general admin tasks in a busy service environment.

This role requires strong communication, Excel skills, and experience with CRM systems (Salesforce preferred). You will contribute to quality service delivery, participate in meetings and training, and

Qualifications

• Qualifications in Administration/Business Support or relevant experience
• Strong communication and stakeholder management skills
• Excellent planning, organisational, and relationship-building abilities
• Proficiency in Microsoft Office (especially Excel)
• Experience with CRM systems (Salesforce highly regarded)
• High level of self-motivation and attention to detail
• Experience in Disability, Aged Care, Healthcare, or lived experience

Responsibilities

• Respond to participant and stakeholder enquiries promptly and professionally
• Manage leads and support conversion to active participants
• Coordinate onboarding processes and stakeholder communication via phone and email
• Process invoicing and billing accurately within required timeframes
• Contribute to continuous improvement initiatives and quality service delivery
• Participate in team meetings, training, and performance reviews

Skills

Communication skills

Stakeholder management

Planning and organisation

CRM experience

Microsoft Excel

Attention to detail

Disability/healthcare sector

Self-motivation

Education

Admin/Business Support qualification

Tools

Salesforce

Microsoft Office

Job description

MyIntegra, part of the APM Group, is seeking a full-time administrator to support NDIS participants and the Support Coordination team in Castle Hill. You will handle participant enquiries, manage leads, maintain CRM data, and oversee invoicing and general admin tasks in a busy service environment.

This role requires strong communication, Excel skills, and experience with CRM systems (Salesforce preferred). You will contribute to quality service delivery, participate in meetings and training, and