NDIS Intake & Admin Specialist - Remote/WFH

Job Q; City Of Rockingham; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Support Coordination WA in Australia is seeking an experienced Intake & Administration Support Officer to join our team. This varied role combines NDIS intake, participant onboarding, administration, and operational support, with a focus on efficient home-based work and professional communication.

You will manage enquiries, coordinate onboarding, maintain accurate records, and provide essential support to the Support Coordinators and Operations teams, including occasional on-site attendance in

Qualifications

• Experience in administrative roles with strong organisational skills and attention to detail.
• Excellent written and verbal communication and the ability to work independently in a home-based setting.
• Proficiency with Microsoft 365 tools (Outlook, Word, Excel) and basic CRM systems.
• Ability to manage multiple priorities and keep accurate participant records.
• Understanding of privacy and confidentiality when handling participant information.
• Experience providing client/services support in NDIS or disability contexts is advantageous.

Responsibilities

• Manage incoming participant enquiries by phone and email.
• Coordinate intake and onboarding for new participants.
• Prepare and follow up service agreements, consent forms, and onboarding docs.
• Maintain accurate participant records and CRM entries.
• Support coordinators and operations with administrative tasks and reporting.
• Monitor capacity and allocation of new referrals and assist with transitions.

Skills

Administration

Organisational skills

Written and verbal communication

Attention to detail

Independent / work from home

Customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM systems

Job description

Support Coordination WA in Australia is seeking an experienced Intake & Administration Support Officer to join our team. This varied role combines NDIS intake, participant onboarding, administration, and operational support, with a focus on efficient home-based work and professional communication.

You will manage enquiries, coordinate onboarding, maintain accurate records, and provide essential support to the Support Coordinators and Operations teams, including occasional on-site attendance in