Senior MSP Systems Engineer: Azure, M365 & Escalations Lead

The Recruitment Alternative Ltd; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

The Recruitment Alternative Ltd in Sydney's Eastern Suburbs is seeking an experienced Level 3 Systems Engineer to act as the senior escalation point for complex Microsoft infrastructure issues. You will own escalations, troubleshoot across diverse customer environments, and drive issues through to resolution while delivering exceptional customer outcomes.

Ideal candidate has 5–8 years total infrastructure experience, 3+ years in MSP, and hands-on Azure, M365, Intune, Windows Server and VMware.

Qualifications

• 5–8 years total infrastructure experience.
• 3+ years in MSP environment.
• Hands-on experience with Azure, M365, Intune, Windows Server and VMware.

Responsibilities

• Own escalations and act as senior escalation point for complex Microsoft infrastructure issues.
• Troubleshoot across diverse customer environments and drive issues through to resolution.
• Deliver exceptional customer outcomes and maintain service excellence.

Skills

Azure

Microsoft 365

Intune

Tools

VMware

Windows Server

Job description

The Recruitment Alternative Ltd in Sydney's Eastern Suburbs is seeking an experienced Level 3 Systems Engineer to act as the senior escalation point for complex Microsoft infrastructure issues. You will own escalations, troubleshoot across diverse customer environments, and drive issues through to resolution while delivering exceptional customer outcomes.

Ideal candidate has 5–8 years total infrastructure experience, 3+ years in MSP, and hands-on Azure, M365, Intune, Windows Server and VMware.