Senior MSP Systems Engineer | Azure & 365 Escalations

The Recruitment Alternative; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Career progression opportunities

Professional development support

Job summary

The Recruitment Alternative in Sydney's Eastern Suburbs is seeking an experienced Level 3 Systems Engineer to act as the senior escalation point for complex Microsoft infrastructure issues. You will own escalations, troubleshoot across diverse customer environments, and drive issues through to resolution while delivering exceptional customer outcomes.

Ideal candidate has 5–8 years total infrastructure experience, 3+ years in MSP, and hands-on Azure, M365, Intune, Windows Server and VMware

Qualifications

• 5–8 years total infrastructure experience
• 3+ years in an MSP environment
• Experience supporting multiple customer environments within a Managed Services Provider (MSP)

Responsibilities

• Take escalations from L1 and L2 Engineering teams where deeper technical capability is required.
• Troubleshoot and resolve more complex infrastructure issues across our customer environments.
• Take ownership of technical issues through to resolution rather than simply providing advice back to the lower support tiers.
• Support and maintain predominantly Microsoft-based infrastructure across a portfolio of mid-market customers.
• Work directly with customers during complex incidents or when technical explanation and guidance is needed.
• Contribute to technical documentation, knowledge and improvements where recurring issues or gaps are identified.
• Fulfil project tasks assigned to them.

Skills

MSP Experience

Microsoft Infrastructure

Troubleshooting

Ownership Mindset

Communication

Tools

Azure

Intune

Windows Server

VMware

Job description

The Recruitment Alternative in Sydney's Eastern Suburbs is seeking an experienced Level 3 Systems Engineer to act as the senior escalation point for complex Microsoft infrastructure issues. You will own escalations, troubleshoot across diverse customer environments, and drive issues through to resolution while delivering exceptional customer outcomes.

Ideal candidate has 5–8 years total infrastructure experience, 3+ years in MSP, and hands-on Azure, M365, Intune, Windows Server and VMware