Senior Member Experience & Sales Lead

P3 Labrador; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Job summary

P3 Recovery Labrador is seeking a Senior Customer Service Assistant to deliver exceptional member experiences and drive membership growth at our Gold Coast centre. You will build strong relationships with members and prospects, guide the customer journey from inquiry to conversion, and contribute to retention efforts.

Responsibilities include delivering outstanding service, managing inquiries across channels, processing memberships, and supporting centre operations.

Qualifications

• Experience in customer service and sales, preferably within health, fitness, wellness or hospitality industries.
• Leadership or supervisory experience is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Commercial mindset with the ability to identify sales opportunities.
• Proficient in computer systems and administration tasks.

Responsibilities

• Deliver outstanding customer service and build strong relationships with members and guests.
• Respond promptly to enquiries, concerns, and feedback across multiple channels.
• Assist members in using recovery equipment safely and effectively.
• Maintain accurate customer records and process memberships and transactions.
• Support the day-to-day operations of the centre, including opening/closing procedures.
• Assist with social media content creation for P3 Labrador pages following HQ guidelines.
• Monitor stock levels and assist with inventory management and ordering.
• Drive membership sales and achieve individual and centre sales targets.
• Promote memberships, products, and services to prospective and existing members.
• Support marketing initiatives, events, and community partnerships to increase centre awareness.

Skills

Customer service

Sales

Leadership

Communication

Interpersonal skills

Organisational skills

Multitasking

Commercial mindset

Computer systems

Education

High School Certificate

First Aid & CPR Certificate

Job description

P3 Recovery Labrador is seeking a Senior Customer Service Assistant to deliver exceptional member experiences and drive membership growth at our Gold Coast centre. You will build strong relationships with members and prospects, guide the customer journey from inquiry to conversion, and contribute to retention efforts.

Responsibilities include delivering outstanding service, managing inquiries across channels, processing memberships, and supporting centre operations.