Member Experience Lead - Growth, Service & 24/7 Access

Revo Fitness

Australia

On-site

AUD 34,000 - 48,000

Part time

6 days ago

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Job summary

Revo Fitness is seeking a Member Experience Lead to join our casual team as we expand across Australia. You will be the welcoming face for members, helping to create a simple, high-quality gym experience aligned with our brand and values.

You will work with the Club Manager to ensure outstanding service, maintain club presentation, support safety and compliance, and manage member details with discretion. Prior customer service experience and a current First Aid & CPR certificate are preferred as

Qualifications

Proven customer service experience with excellent interpersonal skills.
Strong communication and conflict management skills.
Initiative and a proactive approach to exceed member expectations.
Current First Aid & CPR Certification required prior to starting.
Previous customer service experience is highly regarded, but not required.

Responsibilities

Quality Member Experience: act as the primary contact for members with a welcoming atmosphere.
Team Collaboration & Culture: foster inclusive and supportive team relationships.
Club Presentation: maintain cleanliness, organisation and equipment functionality.
Compliance and Safety: uphold health and safety standards and regulations.
Reporting and Administration: manage member details and checklists with confidentiality.