Member Experience Lead - Growth & Guest Care

Revo Fitness; Cockburn; Remote; AUD 34,000 - 44,000; Full time

Job summary

Revo Fitness is seeking a Casual Member Experience Lead in Western Australia to deliver a simple, welcoming, high-quality member journey. You will work with the Club Manager to ensure personalised support, uphold standards and foster a positive team culture across shifts.

Responsibilities include maintaining club presentation, ensuring safety and compliance, and handling member data with confidentiality. This role emphasizes minimal sales pressure and exceptional member experiences.

Qualifications

• Proven customer service experience with excellent interpersonal skills.
• Strong communication and conflict management abilities.
• Current First Aid & CPR Certification required prior to starting.

Responsibilities

• Quality Member Experience: Act as the primary contact for members with personalised support.
• Team Collaboration & Culture: Foster an inclusive, supportive team environment.
• Club Presentation: Maintain high standards for cleanliness, organisation and equipment.
• Compliance and Safety: Uphold health and safety standards and regulatory adherence.
• Reporting and Administration: Manage member details and maintain confidentiality.

Skills

Customer service

Interpersonal skills

Communication

Conflict management

First Aid & CPR

Job description

Revo Fitness is seeking a Casual Member Experience Lead in Western Australia to deliver a simple, welcoming, high-quality member journey. You will work with the Club Manager to ensure personalised support, uphold standards and foster a positive team culture across shifts.

Responsibilities include maintaining club presentation, ensuring safety and compliance, and handling member data with confidentiality. This role emphasizes minimal sales pressure and exceptional member experiences.