Senior Customer Service/Sales

P3 Labrador; Gold Coast City; On-site; AUD 55,000 - 70,000; Full time

Job summary

P3 Recovery Labrador is seeking a Senior Customer Service Assistant to deliver exceptional member experiences and drive membership growth at our Gold Coast centre. You will build strong relationships with members and prospects, guide the customer journey from inquiry to conversion, and contribute to retention efforts.

Responsibilities include delivering outstanding service, managing inquiries across channels, processing memberships, and supporting centre operations.

Qualifications

• Experience in customer service and sales, preferably within health, fitness, wellness or hospitality industries.
• Leadership or supervisory experience is desirable.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Commercial mindset with the ability to identify sales opportunities.
• Proficient in computer systems and administration tasks.

Responsibilities

• Deliver outstanding customer service and build strong relationships with members and guests.
• Respond promptly to enquiries, concerns, and feedback across multiple channels.
• Assist members in using recovery equipment safely and effectively.
• Maintain accurate customer records and process memberships and transactions.
• Support the day-to-day operations of the centre, including opening/closing procedures.
• Assist with social media content creation for P3 Labrador pages following HQ guidelines.
• Monitor stock levels and assist with inventory management and ordering.
• Drive membership sales and achieve individual and centre sales targets.
• Promote memberships, products, and services to prospective and existing members.
• Support marketing initiatives, events, and community partnerships to increase centre awareness.

Skills

Customer service

Sales

Leadership

Communication

Interpersonal skills

Organisational skills

Multitasking

Commercial mindset

Computer systems

Education

High School Certificate

First Aid & CPR Certificate

Job description

P3 Recovery is a leading wellness and recovery centre committed to helping individuals achieve optimal physical and mental wellbeing. Our mission is to provide a supportive environment where our clients can prepare, prevent, and perform at their best through evidence-based therapies and world-class facilities.

Purpose of the Role

The Senior Customer Service assistant plays a key role in delivering an exceptional member experience while driving membership growth, sales performance and overall centre success at P3 Recovery Labrador.

Builds strong relationships with members and prospective clients, and has a genuine passion for health, wellness and recovery. You will take ownership of the customer journey, from the initial enquiry and first centre visit through to membership conversion, ongoing engagement and retention

Key Responsibilities

Customer Service & Member Experience

Deliver outstanding customer service and build strong relationships with members and guests.

Respond promptly to enquiries, concerns, and feedback across multiple communication channels.

Assist members in using recovery equipment safely and effectively.

Maintain accurate customer records and process memberships and transactions.

Operations & Administration

Support the day-to-day operations of the centre, including opening and closing procedures.

Assisting with social media content creation for our P3 Labrador pages within HQ Guidelines

Monitor stock levels and assist with inventory management and ordering.

Drive membership sales and achieve individual and centre sales targets.

Promote memberships, products, and services to prospective and existing members.

Support marketing initiatives, events, and community partnerships to increase centre awareness and engagement.

Facility Presentation & Safety

Maintain high standards of cleanliness throughout the centre, including pool decks and recovery areas.

Ensure all equipment is clean, safe, and operating effectively.

Identify and report maintenance requirements and workplace hazards.

Adhere to company policies and workplace health and safety procedures.

Leadership & Team Support

Lead shifts and provide guidance and support to staff when required.

Assist the Centre Manager in achieving operational and financial KPIs.

Foster a positive, professional, and team-oriented culture.

Skills & Experience

Previous experience in customer service and sales, preferably within health, fitness, wellness, or hospitality industries.

Leadership or supervisory experience is highly desirable.

Excellent communication and interpersonal skills.

Strong organisational skills and attention to detail.

Ability to multitask and thrive in a fast-paced environment.

Commercial mindset with the ability to identify sales opportunities.

Proficient in computer systems and administration tasks.

Qualifications

First Aid and CPR Certificate (preferred).

High School Certificate or equivalent.

Experience in membership-based businesses or wellness environments is advantageous.

Personal Attributes

Positive, energetic, and professional.

Passionate about health, wellness, and helping others.

Proactive and solution-focused.

Reliable, adaptable, and able to work under pressure.

Strong team player with a willingness to lead by example.

Why Join P3 Recovery?

At P3 Recovery, you'll be part of a passionate and supportive team dedicated to helping people live better and be better. We offer a positive workplace culture, opportunities for growth, and the chance to make a meaningful impact in our members' health and wellbeing journeys.