Senior Medical Receptionist

Doctors and Dentists; Sydney; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive remuneration based on经验

Discounted medical and dental services

Job summary

Shire Doctors and Dentists in Caringbah NSW is seeking an experienced, enthusiastic Senior Medical Receptionist to join our friendly healthcare team. This role focuses on delivering exceptional patient service, supporting daily operations, and mentoring junior staff.

For the right candidate, there is potential progression into an Assistant Practice Manager position, with ongoing mentoring and professional development. Flexibility and a collaborative culture are key.

Qualifications

• Solid experience in medical reception, preferably in a busy general practice.
• Exceptional customer service skills and a passion for patient care.
• Strong communication, teamwork, and interpersonal abilities.

Responsibilities

• Deliver outstanding customer service and ensure a welcoming patient experience.
• Manage appointments, enquiries, calls, and daily reception duties.
• Support doctors, nurses, allied health staff and colleagues.
• Handle Medicare billing, payments, and admin processes.
• Supervise junior reception staff and promote teamwork.
• Assist with reception workflows, rostering and daily operations.
• Interface with suppliers/contractors and assist with stock management.
• Collaborate with Practice Manager to boost efficiency and care.

Skills

Medical reception experience

Customer service

Communication skills

Leadership potential

Tools

Best Practice software

Medicare billing software

Job description

Shire Doctors and Dentists – Caringbah NSW

Shire Doctors and Dentists is looking for an experienced, enthusiastic, and motivated Senior Medical Receptionist to join our friendly and growing multidisciplinary healthcare team in Caringbah.

We are seeking someone who is passionate about delivering exceptional customer service, enjoys working in a supportive team, and takes pride in creating a positive experience for every patient.

As a senior member of our reception team, you will play an important role in supporting daily practice operations, assisting colleagues, and ensuring our busy medical centre runs smoothly.

For the right candidate, this role offers an opportunity to progress into an Assistant Practice Manager position, with ongoing mentoring, training, and professional development.

Key Responsibilities

• Deliver outstanding customer service and ensure a welcoming patient experience
• Manage appointments, patient enquiries, phone calls, and daily reception duties
• Support doctors, nurses, allied health professionals, and colleagues
• Manage Medicare billing, payments, and administrative processes
• Guide and support junior reception staff and encourage positive teamwork
• Assist with reception workflows, rostering, and daily practice operations
• Liaise with suppliers and contractors and assist with stock management
• Work closely with the Practice Manager to improve efficiency, patient care, and team performance

About You

We are looking for a positive, reliable, and motivated team player who brings:

• Solid experience in medical reception, preferably in a busy general practice
• Exceptional customer service skills and a genuine passion for patient care
• Strong communication, teamwork, and interpersonal skills
• A proactive attitude, initiative, and willingness to take responsibility
• Excellent organisational skills and the ability to multitask
• Experience with Best Practice software and Medicare billing
• A professional, friendly, and supportive approach to patients and colleagues
• An interest in developing leadership skills and progressing professionally
• Valid Australian work rights

Previous senior reception or supervisory experience will be highly regarded.

What We Offer

• A friendly, supportive, and professional working environment
• A welcoming and collaborative multidisciplinary healthcare team
• Potential progression into an Assistant Practice Manager role
• Ongoing mentoring, training, and career development
• Flexible working arrangements
• Competitive remuneration based on experience
• Discounted medical and dental services for employees
• Long-term career opportunities within a growing practice

About Us

Shire Doctors and Dentists is a well-established multidisciplinary healthcare practice in Caringbah, proudly serving our local community for over six years.

Our team includes GPs, dentists, specialists, nurses, allied health professionals, and experienced administrative staff.

We believe that great teamwork, exceptional customer service, and a positive workplace culture are the foundations of excellent patient care.