Senior Medical Receptionist

KG Talent; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Career progression

Training & development

Supportive team

Growth opportunities

Multiple Sydney locations

Job summary

Key Health is seeking Senior Medical Receptionists to lead front desk operations across our Sydney clinics. You’ll work with the Practice Manager to keep the clinic organized, deliver exceptional patient experiences, and mentor reception staff.

Multiple opportunities exist across CBD, Castle Hill, and St Leonards locations. The role involves hands-on leadership, team support, and ensuring smooth daily operations in a fast-paced healthcare environment.

Qualifications

• At least 12 months' experience as a Medical Receptionist in a GP practice.
• Previous experience in a senior, team lead, or supervisory role.
• Strong knowledge of Best Practice, HotDoc, or similar practice management systems.
• Solid understanding of Medicare, billing, and the Australian healthcare system.
• Excellent communication and organisational skills.
• Ability to manage competing priorities while maintaining a calm, professional approach.
• Positive attitude, strong initiative, and a genuine passion for delivering outstanding patient care.

Responsibilities

• Lead and mentor the reception team to deliver outstanding patient service.
• Support the Practice Manager with day-to-day clinic operations.
• Coordinate daily reception operations and step in when the Practice Manager is away.
• Assist with recruitment, onboarding, and training of reception and nursing staff.
• Support doctors, registrars, and allied health professionals to ensure clinics run efficiently.
• Drive continuous improvement by identifying opportunities to enhance systems and workflows.
• Monitor clinic performance and support operational goals.
• Maintain compliance with privacy, risk management, and practice policies.
• Assist with administrative tasks including reporting, banking reconciliation, and roster coordination.

Skills

Leadership

Team mentoring

Communication

Organisational skills

Medicare knowledge

Billing knowledge

Privacy and risk awareness

Tools

Best Practice

HotDoc

Practice management systems

Job description

Senior Medical Receptionist | Key Health - Multiple opportunities across Sydney

Lead the front desk. Support your team. Make every patient experience count.

Key Health is growing, and we're looking for experienced Senior Medical Receptionists to join our expanding network of medical centres across Sydney.

This is more than a reception role. You'll be a trusted leader within the clinic, working alongside the Practice Manager to keep operations running smoothly, support your team, and deliver an exceptional experience for every patient who walks through the door.

With multiple opportunities available across our existing and upcoming practices, now is the perfect time to join a growing healthcare organisation that values its people and invests in their development.

Available locations and employment types:

Key Health CBD South - Full time or part time

• Centrally and conveniently located above Museum Station across from leafy Hyde Park
• Exposure to a busy, fast paced environment offering GP services and occupational health

Key Health Castle Hill - Full time or part time

• Conveniently located near Showground Metro Station at Showground Village
• Long term team and supportive Management

Key Health St Leonards - Full time or part time

• Near Royal North Shore Hospital, walking distance to St Leonards Train Station and Crows Nest Metro Station

What You'll Be Doing

You'll be the go-to person for the reception team, helping to create a positive, organised, and efficient clinic environment.

Your responsibilities will include:

• Leading and mentoring the reception team to deliver outstanding patient service
• Supporting the Practice Manager with the day-to-day running of the clinic
• Coordinating daily reception operations and stepping in when the Practice Manager is away
• Assisting with the recruitment, onboarding, and training of reception and nursing staff
• Supporting doctors, registrars, and allied health professionals to ensure clinics run efficiently
• Managing patient enquiries and resolving issues with professionalism and care Driving continuous improvement by identifying opportunities to enhance systems and workflows
• Monitoring clinic performance and supporting operational goals
• Maintaining compliance with privacy, risk management, and practice policies
• Assisting with administrative tasks including reporting, banking reconciliation, and roster coordination

What You'll Bring

We're looking for someone who leads by example, enjoys supporting others, and thrives in a busy healthcare environment.

You'll have:

• At least 12 months' experience as a Medical Receptionist in a GP practice
• Previous experience in a senior, team lead, or supervisory role
• Strong knowledge of Best Practice, HotDoc, or similar practice management systems
• A solid understanding of Medicare, billing, and the Australian healthcare system
• Excellent communication and organisational skills
• The ability to manage competing priorities while maintaining a calm, professional approach
• A positive attitude, strong initiative, and a genuine passion for delivering outstanding patient care

Why join Key Health?

At Key Health, we're committed to building great teams and helping our people grow.

We offer:

• Clear career pathways, including opportunities to progress into Practice Manager role
• Ongoing training and professional development across our network of clinics
• A supportive, collaborative team that values your ideas and contribution
• The opportunity to be part of a growing organisation focused on delivering high-quality healthcare
• Multiple clinic locations across Sydney, with opportunities to grow as we continue to expand

If you're ready to take the next step in your healthcare career and make a real impact, we'd love to hear from you.