Senior Medical Receptionist – Front Desk Leader (Flexible Hours)

Top Health Consulting; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Bennelong Medical Clinic in Sydney is seeking a Senior Medical Receptionist to join our front-of-house leadership team. You will be one of 2-3 Senior Receptionists reporting to the General Manager and Clinic Owner, helping run the clinic efficiently and delivering a seamless patient experience.

This role offers the chance to lead reception operations, support AI tools, and mentor junior staff while maintaining a warm, professional communication style in a busy general practice.

Qualifications

• Minimum 2+ years’ experience in a medical reception role (general practice preferred).
• Views this as a healthcare operations career role - not a temporary role while at university.
• Must be confident with Best Practice / HotDoc or similar systems.
• Strong understanding of Medicare billing and private billing processes.
• Highly organised with the ability to multitask in a fast-paced environment.
• Warm, polished, and professional communication style.
• A natural problem-solver who takes initiative and ownership.
• Reliable, adaptable, and a strong team player.

Responsibilities

• Managing a busy front desk and patient flow with professionalism and efficiency
• Overseeing appointment scheduling and billing (including Medicare and private billing)
• Help the team up skill on AI support tools being implemented throughout the practice
• Supporting and guiding junior reception staff where required
• Handling patient enquiries with empathy and discretion
• Liaising with doctors, allied health professionals, and external providers
• Maintaining accurate patient records and administrative systems
• Contributing to a positive, team-oriented clinic culture

Skills

Medical reception

Front desk

Billing

Tools

Best Practice

HotDoc

Job description

The Bennelong Medical Clinic in Sydney is seeking a Senior Medical Receptionist to join our front-of-house leadership team. You will be one of 2-3 Senior Receptionists reporting to the General Manager and Clinic Owner, helping run the clinic efficiently and delivering a seamless patient experience.

This role offers the chance to lead reception operations, support AI tools, and mentor junior staff while maintaining a warm, professional communication style in a busy general practice.