Medical Receptionist Full Time/Part Time/Casual

Beenleigh Mall Medical Centre; Logan City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Supportive team environment

Senior role with responsibility

Ongoing training and development

Competitive remuneration based on经验

Job summary

Beenleigh Mall Medical Centre in Beenleigh, QLD, is seeking a Senior Medical Receptionist to join two clinics. The role focuses on front-of-house management, patient service and coordination with clinical staff.

You will handle bookings, billing, records and mentor junior reception staff in a fast-paced healthcare setting. Experience with Best Practice or Medical Director is highly desirable.

Qualifications

• Experience in a medical reception or healthcare administration role.
• Strong knowledge of medical terminology and practice procedures.
• Experience with Medicare and medical billing.
• Excellent communication and interpersonal skills.
• Highly organised with strong time-management abilities.
• A professional, calm and friendly manner.

Responsibilities

• Welcoming patients with professional, friendly service.
• Managing appointments, bookings, cancellations and recalls.
• Answering telephone enquiries and patient requests.
• Processing payments, Medicare and private billing.
• Maintaining accurate and confidential patient records.
• Liaising with doctors, nurses and external providers.
• Assisting with day-to-day reception operations.
• Mentoring junior reception staff and supporting team.

Skills

Medical reception

Healthcare admin

Medicare billing

Communication

Mentoring

Organisation

Tools

Best Practice

Medical Director

Job description

Medical Receptionist Full Time/Part Time/Casual

Beenleigh Mall Medical Centre – Beenleigh QLD

Senior Medical Receptionist Full Time/Part Time/Casual positions – Beenleigh Mall Medical Centre / Springwood Mall Medical Centre

Beenleigh Mall Medical centre is conveniently located on level 1 in The Mall Beenleigh, with ample parking and easy access to public transport (5mins walk from Beenleigh train station). The medical centre was established in 2016 and has been providing medical care to the local community.

Springwood Mall Medical Centre is a medical centre located across from the pharmacy on the ground floor in Springwood Mall. The medical centre opened its door in May 2023. Doctors located in Springwood Mall Medical Centre are dedicated to provide medical service to the local community of Springwood and surrounding suburbs of Underwood, Rochedale South and Daisy Hill.

About the Role

We are seeking experienced and professional Senior Medical Receptionist to join our two Medical Centres.

This is an excellent opportunity for a confident, organised and patient-focused receptionist who enjoys working in a fast-paced healthcare environment and supporting both patients and clinical staff.

As a senior member of the reception team, you will play an important role in ensuring the smooth day-to-day operation of the front desk while providing a high standard of patient service.

Key Responsibilities

• Welcoming patients and providing professional, friendly service

• Managing patient appointments, bookings, cancellations and recalls

• Answering telephone enquiries and responding to patient requests

• Processing payments, Medicare and private billing

• Maintaining accurate and confidential patient records

• Liaising with doctors, nurses, allied health professionals and external providers

• Assisting with day-to-day administration and reception operations

• Supporting and mentoring junior reception staff

• Managing difficult or sensitive patient enquiries professionally

• Ensuring reception and waiting areas are organised and welcoming

• Following medical centre policies, privacy requirements and procedures

• Assisting with opening/closing procedures and general administrative duties

About You

The successful candidate will have:

• Previous experience in a medical reception or healthcare administration role

• Strong knowledge of medical terminology and medical practice procedures

• Experience with Medicare and medical billing

• Excellent communication and interpersonal skills

• Strong organisational and time-management abilities

• A professional, calm and friendly manner

• High attention to detail and accuracy

• The ability to prioritise tasks in a busy environment

• Confidence dealing with patients, doctors and other healthcare professionals

• Experience supporting or mentoring other reception staff

• A strong understanding of patient confidentiality and privacy requirements

• Experience with medical practice software such as Best Practice, Medical Director or similar is highly desirable

What We Offer

• A supportive and friendly team environment

• A professional and well-established medical centre

• Opportunity to take on a senior role with responsibility and variety

• Ongoing training and development

• Competitive remuneration based on experience