Senior Medical Receptionist / Assistant Practice Manager

Neighbourhood Medical; Brisbane; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Neighbourhood Medical in Toowong—Brisbane is seeking a Senior Medical Receptionist / Assistant Practice Manager to lead our reception and admin team. You will shape the patient experience, support our doctors, and participate in leadership with practice management and nursing leadership.

We value calm, organised professionals with a patient-first approach, billing expertise, and a willingness to grow HR and rostering skills.

Qualifications

• Minimum 3 years of medical reception experience, including GP practice exposure.
• Experience leading or supervising a reception/admin team or readiness to step into leadership.
• Familiarity with Best Practice software recommended.

Responsabilités

• Lead the reception and admin team on a day-to-day basis to keep the front desk running smoothly.
• Oversee appointments, patient flow, billing and Medicare claiming; support doctors and staff.
• Manage day-to-day banking, Medicare enquiries, debt collection and billing corrections.
• Support recruitment and training plans for new receptionists; participate in leadership meetings.

Connaissances

Medical reception

Team leadership

HR familiarity

Medicare knowledge

Billing & invoicing

Formation

Health administration

Outils

Best Practice

Medicare billing software

Description du poste

Senior Medical Receptionist / Assistant Practice Manager

Senior Receptionist / Assistant Practice Manager: GP Practice, Toowong

Neighbourhood Medical is a private-billing, GP-owned general practice in Toowong, specialising in women's and children's health. We have recently moved to a beautiful purpose-built clinic and doubled in size. We're known for our "slow medicine" philosophy: unhurried, relationship-based care that puts patients first.

We're looking for an experienced medical receptionist who is ready to lead. You'll set the tone for every patient's experience of our practice and support a team that's already strong and cohesive.

The role

You will lead our reception and admin team day to day. That means making sure the front desk runs smoothly, patients feel genuinely cared for, and our doctors are well supported. You'll be part of the practice's leadership team, working closely with practice management, the Practice Principals and our Nurse Team Leader.

Key responsibilities include:

• Managing the reception roster, including leave requests and short-notice cover, to keep the practice well staffed while managing staffing costs
• Supervising and supporting the reception team, including taking part in performance management and encouraging adherence to HR policies
• Overseeing front-desk operations, including appointments, patient flow, billing and Medicare claiming
• Managing day-to-day banking, Medicare enquiries, debt collection and billing corrections
• Supporting the team with patient interactions, such as managing wait times, explaining billing, and receiving and documenting feedback
• Supporting practice management with reception recruitment and with developing training plans for new receptionists
• Attending weekly leadership meetings and helping run reception team meetings
• Nurturing our practice culture by listening to staff feedback and raising emerging HR issues early
• Identifying improvements to reception workflows and systems
• Working on the front desk alongside your team

About you

• At least 3 years' medical reception experience, including GP practice experience (essential)
• Experience leading or supervising a reception or admin team, or a clear readiness to step into leadership, along with a willingness to build your skills in HR and rostering
• Best Practice experience is highly regarded
• Confidence with Medicare and private billing
• A calm, organised approach and the ability to manage competing demands
• Excellent communication and problem-solving skills, and genuine warmth with patients
• Alignment with our values: excellent communication, healthy boundaries, a slow medicine approach, self-care for staff, and efficient, reliable and responsive systems
• A beautiful, purpose-built clinic in a convenient inner-Brisbane location
• A supportive, values-driven team that models the self-care it promotes
• A practice that values unhurried, high-quality care over volume
• A handover period to help you settle confidently into the role

Start date: early November 2026