Senior Manager, Online Postgraduate Student Experience

Centre for Continuing Education; Sydney; On-site; AUD 152,000 - 160,000; Full time

Job summary

The University of Sydney Business School invites applications for a Manager, Online Student Experience to lead the design, implementation and evaluation of the support model for online postgraduate students, from enrolment through to graduation.

Based on the Darlington Campus, this full-time, 2-year fixed term role will establish operating models, procedures and digital infrastructure, manage a team of specialists, and provide strategic advice to Faculty executives.

Qualifications

• Postgraduate qualification in a relevant field or equivalent.
• Expertise in designing user-centred education services leveraging innovative technologies.
• Strong project management, process improvement, data analysis and tech-enabled administration skills.
• Proven leadership experience including staff supervision, mentoring and team development.
• Excellent communication, stakeholder engagement, negotiation and influencing skills.
• Demonstrated ability to build effective partnerships and collaborative relationships.
• Strong problem-solving, judgement and decision-making capabilities.
• Highly organised with excellent time management and prioritisation.

Responsibilities

• Lead end-to-end support frameworks for online postgraduate students, from enrolment through to graduation.
• Oversee onboarding, student support, and retention initiatives for online postgraduate programs.
• Partner with academic leaders to align student experience strategies with curriculum and faculty needs.
• Use predictive analytics to identify at-risk students and implement targeted support interventions.
• Mentor and develop a high-performing team, fostering agility, empathy, and continuous improvement.

Skills

Leadership

Stakeholder engagement

Project management

Data analysis

Education design

Education

Postgraduate qualification

Job description

The University of Sydney Business School invites applications for a Manager, Online Student Experience to lead the design, implementation and evaluation of the support model for online postgraduate students, from enrolment through to graduation.

Based on the Darlington Campus, this full-time, 2-year fixed term role will establish operating models, procedures and digital infrastructure, manage a team of specialists, and provide strategic advice to Faculty executives.