Head of Online Student Experience

University of Sydney; Sydney; On-site; AUD 152,000 - 160,000; Full time

Job summary

The University of Sydney Business School invites applications for a Manager, Online Student Experience to lead the design, implementation and evaluation of the online student support model from enrolment through graduation. This role shapes the operating model and digital infrastructure, directing a team of specialists in delivering the end-to-end online student journey.

You will provide strategic advice to Faculty executives on performance and long-term placement of the service, and work with

Qualifications

• Postgraduate qualification in a relevant field or an equivalent combination of training and experience.
• Experience in designing and delivering online education services, resources and experiences.
• Strong project management, data analysis and technology-enabled administration skills.
• Demonstrated leadership experience, including staff supervision, mentoring and team development.
• Excellent communication, stakeholder engagement, negotiation and influencing skills.
• Ability to build effective partnerships and collaborative relationships.
• Strong problem-solving, judgement and decision-making capabilities.
• Highly organised with excellent time management and the ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead end-to-end support frameworks for online postgraduate students, from enrolment through to graduation
• Oversee onboarding, student support, and retention initiatives for online postgraduate programs
• Partner with academic leaders to align student experience strategies with curriculum and faculty needs
• Use predictive analytics to identify at‑risk students and implement targeted interventions
• Mentor, and develop a high-performing team, fostering a culture of agility, empathy, and continuous improvement

Skills

User-centred design

Project management

Data analysis

Leadership

Stakeholder engagement

Communication

Problem solving

Time management

Education

Postgraduate qualification or equivalent

Job description

The University of Sydney Business School invites applications for a Manager, Online Student Experience to lead the design, implementation and evaluation of the online student support model from enrolment through graduation. This role shapes the operating model and digital infrastructure, directing a team of specialists in delivering the end-to-end online student journey.

You will provide strategic advice to Faculty executives on performance and long-term placement of the service, and work with