Manager, Online Student Experience

University of Sydney; Sydney; On-site; AUD 152,000 - 160,000; Full time

Job summary

The University of Sydney Business School invites applications for a Manager, Online Student Experience to lead the design, implementation and evaluation of the online student support model from enrolment through graduation. This role shapes the operating model and digital infrastructure, directing a team of specialists in delivering the end-to-end online student journey.

You will provide strategic advice to Faculty executives on performance and long-term placement of the service, and work with

Qualifications

• Postgraduate qualification in a relevant field or an equivalent combination of training and experience.
• Experience in designing and delivering online education services, resources and experiences.
• Strong project management, data analysis and technology-enabled administration skills.
• Demonstrated leadership experience, including staff supervision, mentoring and team development.
• Excellent communication, stakeholder engagement, negotiation and influencing skills.
• Ability to build effective partnerships and collaborative relationships.
• Strong problem-solving, judgement and decision-making capabilities.
• Highly organised with excellent time management and the ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Lead end-to-end support frameworks for online postgraduate students, from enrolment through to graduation
• Oversee onboarding, student support, and retention initiatives for online postgraduate programs
• Partner with academic leaders to align student experience strategies with curriculum and faculty needs
• Use predictive analytics to identify at‑risk students and implement targeted interventions
• Mentor, and develop a high-performing team, fostering a culture of agility, empathy, and continuous improvement

Skills

User-centred design

Project management

Data analysis

Leadership

Stakeholder engagement

Communication

Problem solving

Time management

Education

Postgraduate qualification or equivalent

Job description

Role Overview

Full-time, 2 Year Fixed Term role, located on the Darlington Campus, at The University of Sydney Business School. Work with key student stakeholders and support the strategic and operational direction of education operations within the School. Base Salary HEO 9, $152,045 p.a. - $160,430 p.a. + 17% superannuation

About the opportunity

The University of Sydney Business School is seeking an experienced Manager, Online Student Experience to lead the design, implementation, and evaluation of the support model for online post-experience postgraduate students, from initial central referral through to graduation. They establish the operating model, procedures and digital infrastructure that support an effective online student experience and lead a team of specialists in the development and delivery of the end-to-end online student journey. They provide strategic advice to Faculty executive and committees on the performance and long-term placement of the service.

Key responsibilities

• lead end-to-end support frameworks for online postgraduate students, from enrolment through to graduation
• oversee onboarding, student support, and retention initiatives for online postgraduate programs
• partner with academic leaders to align student experience strategies with curriculum and faculty needs
• use predictive analytics to identify at‑risk students and implement targeted support interventions
• mentor, and develop a high-performing team, fostering a culture of agility, empathy, and continuous improvement

About you

• a postgraduate qualification in a relevant field or an equivalent combination of training and experience
• expertise in designing user-centred education services, resources and experiences, leveraging innovative technologies and frameworks
• strong project management, process improvement, data analysis and technology-enabled administration skills
• proven leadership experience, including staff supervision, mentoring and team development
• excellent communication, stakeholder engagement, negotiation and influencing skills
• demonstrated ability to build effective partnerships and collaborative relationships
• strong problem-solving, judgement and decision-making capabilities
• highly organised with excellent time management skills and the ability to manage competing priorities in a fast-paced environment

Work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

Want to know more about working at the University of Sydney? https://www.sydney.edu.au/about-us.html