Manager, Online Student Experience

The University of Sydney; Sydney; On-site; AUD 152,000 - 160,000; Full time

Job summary

The University of Sydney Business School is seeking a Manager, Online Student Experience to lead the design, implementation and evaluation of the online postgraduate student support model from enrolment through to graduation. The role will establish the operating model and digital infrastructure supporting the end-to-end student journey.

You will lead a team of specialists, provide strategic guidance to Faculty executives, and partner with academic leaders to align student experience with

Qualifications

• Postgraduate qualification or equivalent experience.
• Experience designing user-centred education services and leveraging technology.

Responsibilities

• Lead end-to-end support frameworks for online postgraduate students from enrolment to graduation.
• Oversee onboarding, student support, and retention initiatives for online programs.
• Partner with academic leaders to align student experience with curriculum and faculty needs.
• Use predictive analytics to identify at-risk students and implement targeted interventions.
• Mentor and develop a high-performing team with a culture of agility and continuous improvement.

Skills

User-centred education design

Project management

Data analysis

Leadership & staff development

Communication & stakeholder engagement

Partnership building

Problem solving & judgement

Time management

Education

Postgraduate qualification

Job description

• Full-time, 2 Year Fixed Term role, located on the Darlington Campus, at The University of Sydney Business School
• Work with key student stakeholders and support the strategic and operational direction of education operations within the School
• Base Salary HEO 9, $152,045 p.a. - $160,430 p.a. + 17% superannuation

About the opportunity

The University of Sydney Business School is seeking an experienced Manager, Online Student Experience to lead the design, implementation, and evaluation of the support model for online post-experience postgraduate students, from initial central referral through to graduation. They establish the operating model, procedures and digital infrastructure that support an effective online student experience and lead a team of specialists in the development and delivery of the end-to-end online student journey. They provide strategic advice to Faculty executive and committees on the performance and long-term placement of the service.

Your key responsibilities will be to:

• lead end-to-end support frameworks for online postgraduate students, from enrolment through to graduation
• oversee onboarding, student support, and retention initiatives for online postgraduate programs
• partner with academic leaders to align student experience strategies with curriculum and faculty needs
• use predictive analytics to identify at-risk students and implement targeted support interventions
• mentor, and develop a high-performing team, fostering a culture of agility, empathy, and continuous improvement.

About you

We are seeking an exceptional Manager, Online Student Experience, who possesses:

• a postgraduate qualification in a relevant field or an equivalent combination of training and experience
• expertise in designing user-centred education services, resources and experiences, leveraging innovative technologies and frameworks
• strong project management, process improvement, data analysis and technology-enabled administration skills
• proven leadership experience, including staff supervision, mentoring and team development
• excellent communication, stakeholder engagement, negotiation and influencing skills
• demonstrated ability to build effective partnerships and collaborative relationships
• strong problem-solving, judgement and decision-making capabilities
• highly organised with excellent time management skills and the ability to manage competing priorities in a fast-paced environment.

Work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.

The University reserves the right not to proceed with any appointment.